Brittney Maddock Email & Phone Number

Recruited and managed a team of remote employees working in areas of insurance, billing, scheduling, and payment postingEstablished KPIs and created dashboards to measure department and employee successAnalyzed department metrics to identify areas of improvement and implemented process improvements accordinglyCollaborated with industry leaders and internal stakeholders to determine and implement new processes and best practicesLead employees to set professional goals and gave them the tools to grow in their careers

Leawood, Ks

Implemented and trained on an HRIS system which resulted in improved business processes and employee experienceImplemented a performance management and engagement software that resulted in consistent performance reviews, feedback, and goal trackingAssisted in rolling out an ATS and created a long-term nurture recruiting campaign to keep potential candidates engagedCreated and managed all HR reporting and worked with other business units to determine their reporting needsCreated new-hire and continuing education training courses and materialsStayed current on HR laws and trends to determine what would align with our business needs

Kansas City, Missouri Area

Implemented process and policy improvements in areas of staffing, training, and compliance Collaborated with business stakeholders and cross-functional teams to address, analyze, and correct complex project risks and issuesLead project kick-offs by communicating scope and deliverable timelines to teams to ensure project initiationCreated and facilitated compliance and ethics training courses and materialsCollaborated with corporate legal counsel to develop policies, SOPs, and best practices

Kansas City, Missouri Area

Created and facilitated onboarding and training plansManaged and tracked Public Trust background checks and clearances for 2000+ employeesTracked and communicated contractual project requirements to employees and management Responsible for strategy and process improvements in onboarding and other HR processesReported, analyzed, and audited data to ensure project complianceAnswered generalized HR questions and resolving issues regarding benefits, compensation, FMLA, HR policies, career and development, time, travel, and expense

Kansas City, Missouri Area

Human Resource Generalist experience in a fast-paced office; supported areas including recruiting and staffing, employee relations, benefits, and payrollResponsible for supporting the Recruiting Manager by screening candidates and conducting phone interviews, processing background checks, and leading onboarding/orientation for new hiresPlanned and developed communication for employee engagement and appreciation eventsServed as an intern leader and coach; provided feedback and coordinated informal meetings to exchange ideas and build professional networks

Columbia, Missouri Area

Trained and supervised new employees in areas of customer service and company expectationsManaged employee training plans and module certification formsAssumed Quality Control position which consistently resulted in 100% order accuracy Supervised and aided in kitchen procedures, food preparation, and plate presentationExceeded expectations on every personal performance review