Brittney Voll, Hse, Lnha Email & Phone Number

Rochester, Mn, Us

Minneapolis, Minnesota, United States

• Provide strategic leadership and day-to-day direction to the largest (300 beds) skilled nursing facility campus in Minnesota• With the Campus Administrator, manage the campus of 15+ buildings, SNF, 50 bed domiciliary, & 35 client Adult Day Care • Responsible for management of a $65+ million annual operating budget• Skilled in providing high-level leadership and consultation, guiding teams through 20+ state and federal VA surveys • Lead diverse, unionized departments of 600+ campus employees, including realignment of duties and rightsizing staffing • Rose to and maintained five-star staffing and four star CMS overall ratings in the SNF and eliminated agency/pool usage• Achieved 99% resident and family satisfaction while also maintaining 99% occupancy• Manage 6-10 capital improvement or repair/betterment campus projects at all times • Identified process improvement issues with care and services provided, developed goals, and managed subsequent projects• Served as the Administrator of two rural agency Homes during their leadership transitions and searches for successors • Conducted a review and revision of existing procedures, interpreted the impact of existing policies, and implemented new

Minneapolis, Minnesota, United States

• Temporary role to project manage the operational implementation of the three new MN Veterans Homes• Function as the project manager on major health care initiatives, working in collaboration with interdisciplinary leaders

Minneapolis, Minnesota, United States

Assistant Administrator of the Minnesota Veterans Home - Minneapolis campus.

Minneapolis, Minnesota

• Responsible for both agency project management and serving as Assistant Administrator of the Minneapolis home, with a focus on division and campus financial operations• Provided project management oversight to implement a new scheduling and timekeeping system • Lead large-scale systems process improvement project to standardize and streamline admissions processes for all Homes

Minneapolis, Minnesota

• Worked collaboratively and effectively with multiple diverse groups of internal and external stakeholders• Sharpened continuous process improvement skills through role managing overlapping finance-focused projects • Identified areas of opportunity and created action plans through survey preparedness and regulatory surveys for Homes• Worked for executive level employees to analyze policies and legislation impacts and develop plans to meet goals

Greater Minneapolis-St. Paul Area

• Acted as an assistant for the team supervisor and critically solved problems in their absence • Member of process improvement and project management teams for the development of a new portal software system • Collaborated with colleagues to draft and refine consistent operational procedures for complex circumstances • Evaluated the work of team members to ensure integrity and accuracy in software systems used for staff documentation

Duluth, Mn And Fridley, Mn

• Directed the overall daily operations of two LTC facilities and a staff of 100+ unionized, highly diverse employees• Led both facilities through changes of ownership and significant policy changes and operational projects • Managed the human resources and fiscal responsibilities for all facets of the Homes’ operations and staffs• Strived for quality, resource-efficient care for all residents and resolved intricate concerns on a near-daily basis• Ensured good standing with all regulatory bodies and oversight, improving the Duluth home to a five-star rating with CMS

Plymouth, Minnesota

• Led all aspects of Home admissions, including customer service, financial review, and evaluating clinical criteria with IDT • Worked in this role on campus before, during, and after the campus opening for admissions• Established community partnerships, referral streams, and developed a waiting list prior to campus opening• Met occupancy goals and implemented a PCC EMR software system for tracking and documenting admission data• Knowledgeable of LTC operational standards as established by MN and federal regulations, earning a deficiency-free survey

Menomonie, Wisconsin

• Developed regulatory knowledge base and proved compliance skillset during six state and federal VA surveys• Utilized continuous process improvement (PDSA and RCA) and project management skills to complete assigned projects

Bachelor Of Business Administration (Bba), Health Care Administration

Activities and Societies: American College of Healthcare AdministratorsLeadership Studies Certificate

Project Management Certificate

Emerging Leaders Institute

Principles Of Project Management Course