Brittni Ummel Email & Phone Number

Oxford, Michigan, United States

•Created and managed social media content and calendar for Facebook, Instagram, Twitter, and Pinterest •Planned, filmed, and edited video content for YouTube Channel with average 1-3/week uploads•Planned, promoted, and taught a variety of workshops, in-person classes, and live stream classes •Built and maintained website www.byogaconnection.com

Auburn Hills, Michigan, United States

•Provided excellent customer support via phone, email, text, and social media by resolving customer complaints, warranty claims, return requests, order requests, account creation, and product information•Developed policies and procedures for customer service, warehouse, and accounts receivables departments•Supported marketing campaigns including content development and design for monthly newsletter, promotional flyers, box inserts, email blasts, and advertisements in line with company values and mission•Managed multiple in-house process improvement projects including minimum stock levels to reduce lead time

West Des Moines, Ia

•Managed email, multi-line phone, and in-person communications with customers and wholesalers•Established business to customer relationships resulting in repeat business and 2 Hy-Five service awards•Actively listened to customer's needs and desires to communicate and complete orders within deadlines

Ankeny, Iowa

-Create and taught yoga classes for all skill levels. -Included pranayama, meditation, and mudra teachings in most classes. -Utilized Mind-Body software -Invoiced and maintained financial records

Pleasant Hill, Iowa

•Developed business to patient relationships through exceptional customer service•Designed refill-reminder program increasing patient adherence and cost efficiency •Ensured accurate and detailed data entry, claim processing, and transactions resulting in a decrease of errors•Assisted Medicare eligible beneficiaries during open enrollment ensuring full comprehension of benefits•Built reports as needed on medication utilization, insurance data, sales, and patient information •Resolved insurance, billing, prior authorization, mailing, and prescription issues•Reviewed applications for ADAP (Aids Drug Assistance Program) eligibility and maintained accurate patient profile information•Performed in-house audits

Bachelor'S Degree, Mathematics

Activities and Societies: SARA - Sexual Assault Response Advocate

Master Energy Medicine Yoga Teacher