Brittnie Cooper Email & Phone Number

Columbia, South Carolina, United States

As a workplace advisor, I guide customers through hundreds of manufacturers to ensure they receive commercial furniture that meets their needs, has longevity, and looks great. I work with in-house flooring, modular wall, and A/V specialists as well as designers to make the customer's experience as "one stop shop" as possible.

Greenville, South Carolina, United States

Guardian ad Litem for children (child's voice in court and representative of child's best interest) involved in court action through the Department of Social Services

Pickens County

-Investigated reports of child abuse and/or neglect-Case managed children in foster care-De-escalated clients in tense situations-Prepared legal documents for court-Coordinated transportation for children to attend family visits-Monitored and documented family visitations, client progress, and case updates-Trained new caseworkers in policy and procedures-Requested, reviewed, and maintained client records-Negotiated and monitored treatment goals-Connected clients to resources related to treatment goals

Fountain Inn, South Carolina

-Provided behavior modification, counseling, and supervision to adolescents experiencing emotional and behavioral difficulties. -Facilitated daily group meetings for residents, completed shift reports, and charted behaviors.-Responded to crises in line with Therapeutic Crisis Intervention (TCI) methods.-Utilized individual care plans for adolescents who have experienced trauma.

-Assisted in pre-event setup and post-event breakdown of the services’ layout and furnishings.-Welcomed guests in a friendly and inviting manner with a client first mentality.-Coordinated with other staff members to achieve maximum customer satisfaction and staff efficiency.-Gained excellent time management and problem solving skills in a fast paced, high visibility environment.

Five Points

-Trained new servers in proper closing, organizational, and customer service procedures.-Managed on average 50 guests’ orders and satisfaction during late night shifts.-Monitored dining room to ensure optimal guest experience and bar safety.-Gained experience in dealing with intoxicated and/or aggressive customers by utilizing crisis management and conflict de-escalation skills to ensure the safety of the staff and customers.