Brittni Thompson, Ms Email & Phone Number

United States

United States

Communicated with field representatives to schedule, confirm, and manage all aspects of speaking events. Served as direct point of contact for speakers, representatives and vendors to ensure smooth event coordination. Sourced venues for each event including menu selection, confirmation of meeting room suitability and negotiating costs. Arranged audio-visual equipment based on event needs. Managed budget for each speaking event to ensure within compliance guidelines. Escalated all exception requests or potential compliance issues in accordance with the SOP and BRD. Obtained all appropriate receipts for Finance team to reconcile events during close out. Maintained accurate, consistent and thorough event notes.

Prepared, compiled, reviewed, and submitted appropriate documentation for NCQA PCMH accreditation. Responsible for daily supplemental material to ADTs. Coordinated services for patients requiring a referral appointment through Salesforce. Coordinated services for patients that required a translator or interpreter through a third party. Served as a gateway to information and support to Care Coordination Programs and Population Health Initiatives. Organized data collection while producing supporting documentation and educational tools to support department goals. Responsible for the accuracy of project deliverables and timelines, to ensure program success and development.

Interviewed and managed ongoing monitoring of COVID-19 cases while coordinating with community specialists to provide emergency assistance to cases. Extracted contact information for those that might have been exposed to the case within the infectious period. Provided information and guidance to cases regarding symptoms, post-testing, and isolation requirements. Provided feedback to systems developers to enhance record management while developing/maintaining procedural workflows to enhance team information retention.

Interviewed and provided on-going monitoring of contacts associated with COVID-19 cases. Provided information and guidance to contacts regarding symptoms, testing options and quarantine requirements.

Prepared loan documentation for consumer and commercial loans. Gained an understanding of loan documentation requirements and consequently improved existing workflows by strong attention to detail. Enhanced service level agreements between departments by applying IE principles to current bank lending processes.

Responsible for high-volume document scanning and imaging. Record retention included scanning hard copy documents into the company’s digital filing system. Made adjustments necessary for clean scans and indexed documents appropriately. Maintained digital files and assisted personnel with getting access to the files they needed.

Supported Dean's office by completing administrative tasks and managing phone calls. Greeted office visitors and provided appropriate information required. Supported International student registration process.

Castle Point, New York

Applied vacuum tube and butterfly venipuncture techniques to collect blood samples in a fast-paced, high-volume geriatric outpatient setting while monitoring patients to ensure safety and maximize comfort.

Buffalo, New York

Updated company standard operating procedures after studying and observing machinists and current processes. Filmed and developed job workflow training videos for new and experienced machine operators. Supported work environment enhancement by reducing employee workload with the recommendation of cross-training and more frequent breaks.

Assisted professor in the study of the efficiency of virtual, laparoscopic surgery training to medical students and experienced surgeons. Administered simulation trials for medical student research. Maintained simulation accuracy by observing performance and regularly practicing suture training.

Master Of Science - Ms, Industrial Engineering

Bachelor'S Degree, Industrial Engineering

Activities and Societies: IISE Chapter #849 UB Step Troupe

Certificate, Phlebotomy Technician/Phlebotomist