Community Connections Resource Manager
CurrentLed the team to achieve SNAP application goals. Ensured that all call center tasks are accounted for and executed by team members on a daily basis. Reported on metrics to determine call center success, including SNAP applications, other state applications, number and results of inbound referrals to the food bank, and number and results of outbound referrals from the food bank to partner organizations. Supervised team members through a hybrid work schedule and completed associated tasks… Show more Led the team to achieve SNAP application goals. Ensured that all call center tasks are accounted for and executed by team members on a daily basis. Reported on metrics to determine call center success, including SNAP applications, other state applications, number and results of inbound referrals to the food bank, and number and results of outbound referrals from the food bank to partner organizations. Supervised team members through a hybrid work schedule and completed associated tasks (timecards, performance evaluations, etc.). Worked with team members to provide excellent customer service to anyone that called the Food Bank seeking food assistance and resources beyond food. Show less