Provided exceptional customer service over the phone by discussing healthcare plan benefits and services and if needed made appointments to their provider’s officeUsed internal software to help with resetting member web accounts such as resetting passwords, updating usernames, and changing phone numbers for member’s accountsAssisted member’s with new registration and guided them throughout the processShowed understanding and empathy during every call and took ownership of each situation to make sure the member had a positive experience

Proficient in operating yard switcher trucks and other heavy equipmentExtensive knowledge of yard layout and procedures for efficient trailer/container movementStrong understanding of safety regulations and commitment to maintaining a safe work environmentExcellent communication and coordination skills to collaborate with yard personnel and driversAbility to handle multiple tasks and work well under pressure

Assisted elderly clients with Consumer Cellular, providing personalized cell phone setup services.Transferred contact information from flip phones to smartphones.Offered technical support and guidance on phone operating systems, applications, GPS, and programming SIM cards.Created help tickets and liaised with Consumer Cellular to resolve major customer issues promptly.Successfully managed daily opening and closing procedures for the department.Engaged with clients for cell phone activations through AT&T, Verizon, and Consumer Cellular.Trained and mentored new hires in sales techniques and client interaction.

Led a team of 10 associates in consultative selling, ensuring the right product match for customers.Responsible for high-value small items, including cellular phones and smartwatches.Established effective communication channels with other stores to facilitate product transfers.Implemented contracts for cellular devices through AT&T.

Provided personalized consultations to clients, resulting in sales exceeding $5,000 through in-person, email, and telephone interactions.Sold phones and provided technical support for Consumer Cellular customers.Managed major customer issues by coordinating with Consumer Cellular.Conducted credit checks for financing on sales over $1,500.Maintained adherence to company-specific guidelines for product merchandising.

Engaged with customers daily, offering detailed information on products.Oversaw large shipments of 10+ pallets and managed inventory in the store's refrigerated and freezer spaces.

Performed cashier duties daily for more than 300 customers, including money handling exceeding of $5,000Designed attractive displays for various holidays and seasons.Provided exceptional customer service by offering guidance on lawn care, pesticide use, and gardening tips.Received plant shipments, inspected them, and maintained plants for sale.