Britton Neil Email & Phone Number

United States

Dedicated Customer Care Team member motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed clients’ expectations. Reliable and driven, with strong time management and prioritization abilities.● Responded to inbound calls and email support, ensuring rapid resolution to a variety of customer needs.● Performed variety of tasks, handled escalations, and generated reports.● Adhered to regulatory, security, and privacy procedures.● Consult with customers to evaluate needs and determine best options.● Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.● Provided clear and concise information and update customer account information as needed.

United States

Developed customer professional level training programs tailored to each individual client’s goals as well as assist in nutritional program planning. Identified customer needs, strengths, and weaknesses to personalize each training program to the targeted client. Developed relationships with customers and highlighted the health benefits of various exercise programs. Actively performed business-to-business marketing with stores in the area. ● Business development to reach out to community for client acquisition and retention. ● Developed individual pricing models for each client based on length of training, frequency, and program type.

United States

Sold no annual contract wireless phones, service plans and accessories. Identified customer needs, referred to customer purchase history, and suggested new upgrade options and accessories. Developed relationships with customers and highlighted the benefits of various programs offered by Cricket Wireless. Actively performed business-to-business marketing with other stores in the area. Opened and closed store according company procedures.● Deliver outstanding customer service and applied a consultative selling approach to retain and gain customers, consistently surpassing weekly sales goals.● Perform marketing in outside sales events to reach out to the community to gain new customers.● Activate service on wireless phones and educate the customer about features and services.● Maintain store appearance and help maintain a positive working environment for customers and co-workers.● Executed problem solving and troubleshooting methods to resolve issues with customer’s phones and/or accounts.

United States

Sold games and systems in retail store. Identified customer needs, referred to customer purchase history, and suggested new releases and products. Developed relationships with customers and highlighted the benefits of various programs. Managed high volume of returns. Opened and closed store.● Implemented in-store event marketing associated with new games and system launches to support unit sales objectives.● Shared sales pitches with colleagues to reach store goals. ● Expedited restocking by organizing products into categories and alphabetizing groups. ● Consistently recognized for driving above average unit and dollar sales based on knowledge of games and systems and being a trusted advisor to customers. ● Provided customer service support and applied a consultative selling approach. Reached daily sales quota, achieving an average of 20-25% game preorders, exceeding target of 15%. Surpassed daily target for membership sign-up at 10-15%.