Manage a portfolio of key client accounts, serving as the primary point of contact for all inquiries, issues, and escalations.Collaborate with cross-functional teams including sales, product development, and customer support to ensure seamless delivery of services and resolution of client issues.

Educate clients on the best practices to achieve and maintain financial wellness. Enhance business relationships and meet overall sales goals by maintaining a book of business.

Managed two stores and over 30 employees in Central Arkansas’s highest volume locations. Oversaw the development of employees into leadership roles through proper training and guidance. Developed new processes that improved the quality of customer service and overall speed of service.

Directed over 45 employees and 150 new students using unique and effective approaches. Fostered an environment that encouraged communication, collaboration, and personal growth.-Led ongoing training courses for new employees. -Partnered alongside the Executive Director to design and implement recreational and educational activities for over 1000 inner-city youth.-Resolved conflict within the organization through analytical thinking and using problem-solving techniques.