Joshua Britton Email & Phone Number

Greater Chicago Area

Greater Chicago Area

A highly technical Customer Success role focused on photogrammetry, 3D modeling, and drone survey best practices.

Greater Denver Area

A Mid-Market CSM role that required knowledge of Javascript/HTML/CSS, API calls, and the B2B SaaS marketplace.✦Managing a portfolio of ~50 accounts in the digital governance arena. Fostering client relationships with key stakeholders, ensuring each organization understand how our product and services can support them.✦ Focused on churn reduction and.

Denver, Colorado

Creating enablement content under the customer success umbrella. Collaborated with SME's/Product Owners to ensure all our customers have the resources they need to succeed, and our team is empowered to assist with any challenges. Utilized Agile/Scrum project management methodology for content delivery.A few of my favorite tasks...✦ Enablement content.

Greater Chicago Area/Denver

Freelance position working with large Jeweler on improving their website, digital marketing, and e-commerce strategy...✦ Analyzed and created local SEO/SEM strategy, achieving first page arrival for many competitive keywords. Utilized Whitespark for finding relevant backlinks, MOZ for page/domain ranking, and Google Keyword Planner for keywords/content.✦.

Denver, Colorado

• Founded a thriving ski transportation service that focused on strong customer relations, dependable timelines, and safety within Denver and Summit County, CO. Experienced year to year profitability and growth before.
• Developing daily driver, reservation and management workflows.
• Answering customer inquiries, provided quotes, and sold reservations.
• Digital marketing, SEO optimization both on-page and backlink building.
• Created Squarespace website, later implementing with reservation software that drove an increase of nearly 30% in automated sales.
• Updated website, blog, and social media accounts with creative, keyword-focused content.

Truckee, California, United States

Worked as a concrete/cabinet specialist for a high-end residential/commercial construction company in the Tahoe region.

San Bruno, CA

Provided patient and health care provider support regarding insurance coverages. Verified insurance coverages and explained them to patients/provider. Submitted grant proposals for eligible patients, and maintained HIPPA compliancy for all records.

Denver, CO

• Worked as a Media Specialist for a large public high school in the Cherry Creek School District. I was the go-to person for troubleshooting A/V and hardware/software issues in the school's Media Center, AKA Library.
• Collaborated with teachers and library staff to create enriching research opportunities within the school media center.
• Supported students in becoming critical thinkers, and ethical users of information in the media center, and provided both technical and academic support.
• Guided and trained students in their exploration of school software, Adobe Creative Suites, MS Office, and recording programs. Scheduled and maintained the school podcast booths, and assisted with after-school.
• Participated in department and school wide staff meetings, and shared my expertise by presenting concerns, budget priorities, and future improvements to fellow staff and administrators.

Computer Software Engineering

Studied Object-Oriented Programming in Ruby and Javascript. Worked with data structures, algorithms, classical inheritance and.

Bachelor Of Science (Bs), Music

Activities and Societies: Electro-Acoustic Ensemble, Student Member of Audio Engineering Society.Music Business, Music Industry Studies.

Graduate Studies-Non Degree, Library And Information Science

Library Science Graduate Student. Interested in end user experience, library design, and music archives. Gained a solid foundation in.