Joshua Britton Email & Phone Number

Greater Chicago Area

Greater Chicago Area

A highly technical Customer Success role focused on photogrammetry, 3D modeling, and drone survey best practices.

Greater Denver Area

A Mid-Market CSM role that required knowledge of Javascript/HTML/CSS, API calls, and the B2B SaaS marketplace.✦Managing a portfolio of ~50 accounts in the digital governance arena. Fostering client relationships with key stakeholders, ensuring each organization understand how our product and services can support them.✦ Focused on churn reduction and account renewals through proactive engagement.✦ Identify upsell and cross-sell opportunities.✦Onboarding new customers with product demos, technical implementation steps, and guidance on meeting privacy regulations (CCPA and GDPR, primarily). ✦Maintain account health, next steps, and tracked opportunities in Salesforce. ✦Working with Product, Support, and Engineering departments to track product support requests and improvements.✦ Submitting support tickets in JIRA, contributed to company/team Confluence instance, and engage in Crownpeak's Community. ✦ Participate in internal QBR's, reporting to exec team on key renewals, expansion, and opportunities.

Denver, Colorado

Creating enablement content under the customer success umbrella. Collaborated with SME's/Product Owners to ensure all our customers have the resources they need to succeed, and our team is empowered to assist with any challenges. Utilized Agile/Scrum project management methodology for content delivery.A few of my favorite tasks...✦ Enablement content development on customer success team, utilizing Jira for project tracking/sprint planning.✦ Collaborating with SME’s and product owners to create updated training documentation and release notes. ✦ Creating technical implementation guides and product one sheets in Adobe Indesign.✦ Implemented instructional design/adult learning theories into training materials. ✦ Wrote, produced, and edited video software demos in Techsmith Camtasia and MS Powerpoint.✦ Bi-weekly report of customer engagement into Confluence.✦ Regular community knowledge base updates to ensure customers are informed of product changes.✦ Meetings with product owners, customer success managers, technical account managers, and marketing to ensure company’s needs for customer enablement are being met.

Greater Chicago Area/Denver

Freelance position working with large Jeweler on improving their website, digital marketing, and e-commerce strategy...✦ Analyzed and created local SEO/SEM strategy, achieving first page arrival for many competitive keywords. Utilized Whitespark for finding relevant backlinks, MOZ for page/domain ranking, and Google Keyword Planner for keywords/content.✦ Optimized and managed Google Adwords campaigns, created custom bi-monthly reports and maximized budget for each co-branded campaign.✦ Drove increase of organic traffic 35% in 4 months to the website.✦ Managed Facebook, Instagram, Google +, Twitter, & Pinterest accounts/advertising. ✦ Created marketing automation solutions and high conversion email campaigns via Mailchimp.✦ Developed E-Commerce workflow, and created feeder Excel templates taking products from WooCommerce to Google Merchant Shopping Campaigns.✦ Worked in WordPress, developing keyword-rich content, optimizing HTML titles, descriptions and metatags. (Basic PHP scripting).

Denver, Colorado

Founded a thriving ski transportation service that focused on strong customer relations, dependable timelines, and safety within Denver and Summit County, CO. Experienced year to year profitability and growth before acquisition. As a small business person, I managed a variety of tasks, including: ▪ Developing daily driver, reservation and management workflows.▪ Answering customer inquiries, provided quotes, and sold reservations. ▪ Digital marketing, SEO optimization both on-page and backlink building. ▪ Created Squarespace website, later implementing with reservation software that drove an increase of nearly 30% in automated sales.▪ Updated website, blog, and social media accounts with creative, keyword-focused content.▪ Bookkeeping and payroll duties. ▪ Scheduling and managing a small team of seasonal employees and affiliate subcontractors.

Truckee, California, United States

Worked as a concrete/cabinet specialist for a high-end residential/commercial construction company in the Tahoe region.

San Bruno, Ca

Provided patient and health care provider support regarding insurance coverages. Verified insurance coverages and explained them to patients/provider. Submitted grant proposals for eligible patients, and maintained HIPPA compliancy for all records.

Denver, Co

Worked as a Media Specialist for a large public high school in the Cherry Creek School District. I was the go-to person for troubleshooting A/V and hardware/software issues in the school's Media Center, AKA Library.• Collaborated with teachers and library staff to create enriching research opportunities within the school media center. • Supported students in becoming critical thinkers, and ethical users of information in the media center, and provided both technical and academic support. • Guided and trained students in their exploration of school software, Adobe Creative Suites, MS Office, and recording programs. Scheduled and maintained the school podcast booths, and assisted with after-school recording projects, using Garageband and Logic Pro audio suites.• Participated in department and school wide staff meetings, and shared my expertise by presenting concerns, budget priorities, and future improvements to fellow staff and administrators.

Computer Software Engineering

Studied Object-Oriented Programming in Ruby and Javascript. Worked with data structures, algorithms, classical inheritance.

Bachelor Of Science (Bs), Music

Activities and Societies: Electro-Acoustic Ensemble, Student Member of Audio Engineering Society.Music Business, Music Industry Studies.

Graduate Studies-Non Degree, Library And Information Science

Library Science Graduate Student. Interested in end user experience, library design, and music archives. Gained a solid foundation.