Britt S. Email & Phone Number

San Francisco, California, US

Direct oversight of all elevated Support teams related to Merchants, Dashers, and Customers including site leadership roles, Merchant Experience Partners, Social Media Support, Advanced Escalations, and Voice Ordering in the US, Canada, and Australia.

San Francisco, California, US

The Director, Live Operations - Merchant role is responsible for leading Merchant support teams - ensuring we are delivering a best-in-class experience for these users while providing a fulfilling, engaging career for our teammates

Phoenix, Arizona, US

I was responsible for the Network Operations Center, Customer Service & Support center, Business Operations group, and Customer Experience departments. Reporting directly to the VP of Operations. My role focuses on ensuring goals are set and achieved, leadership accountability, and growth for all individuals in the above mentioned org. Founded in 2003.

Winnipeg, Manitoba, CA

24-7 provides Client support for such companies as Netflix, Nike, Instacart, Lyft, AirBnB, and Hyundai. My key duties were to collaborate with various departments and leaders in the development and implementation of strategic plans that supported these kinds of businesses. In addition I managed and drove results for Service Delivery Operations and.

Salt Lake City Utah, UT, US

The main duties of this role were managing and developing team leads and their teams of 25-40 agents. I was responsible for ensuring that they hit all company metrics and maintained a positive outlook on their roles. I was responsible for all of their bonus’ and spiffs as well. I handled general manager duties such as time cards, disciplinary actions and.

Salt Lake City, Utah, US

While working at Progrexion (the parent company of Lexington Law and CreditRepair.com)I had many responsibilities. The main duties of my most recent role with this company were: control of all resume flow for the Phoenix area. All Recruitment and HR marketing for the Phoenix area such as banners, bill boards, bus wraps, TV and Radio ads etc... All.

North Salt Lake, UT, US

Call center management. Development and growth of call center Team Leads as well as responsible for department metrics. I was responsible for ensuring that they hit all company metrics and maintained a positive outlook on their roles as well as motivated their individual agents to success. I was responsible for all of their bonus’ and spiffs and.

Orange, CA, US

Supervise all back office staff including scheduling, training, performance evaluations and holding staff accountableParticipate in the hiring, selection and retention for back office staffResponsible for Patient management by partnering with Dentists, providing patients with proper pre and post-treatment instructions and ensuring patient.

Basking Ridge, NJ, US

Evaluate, design, execute, measure, monitor and control business processes. Ensure that business process outcomes are in harmony with an organization’s strategic goals. Work collaboratively across all departments of the organization to help improve the management of a business process with a focus on the entire process from beginning to end, introducing.