Brittany Conklin Email and Phone Number

Lead or coordinate training in large group settings and for individuals, depending on need and area of focus. To date, I have been involved with training nearly 50 new hires and over a dozen large-scale department-wide training efforts.Ideate and develop new process and system trainings based on procedural changes and specific requests from management and peers, by first learning concepts that range from minute to complex, then presenting via a clear learning method.Audit and… Show more Lead or coordinate training in large group settings and for individuals, depending on need and area of focus. To date, I have been involved with training nearly 50 new hires and over a dozen large-scale department-wide training efforts.Ideate and develop new process and system trainings based on procedural changes and specific requests from management and peers, by first learning concepts that range from minute to complex, then presenting via a clear learning method.Audit and evaluate effectiveness of trainings, workflows, and procedures, as well as recommend changes and follow through with supplemental training when applied.Serve as department liaison/subject matter expert to assist with wide-ranging procedural questions or system troubleshooting, and prioritize communications and requests from internal and external clients.Maintain department SharePoint knowledgebase and training resources, consistently reviewing, researching, and updating to ensure accuracy and adherence to procedures.Created a training-specific project list and tracker which has allowed greater visibility and collaboration, as well as the ability to effectively prioritize and cast vision on future growth for the training team.Installed live 401(k) plans to further my own growth, which led to a deeper understanding of the process, experience working directly with clients/advisors/TPAs, and has continued to inform my approach to trainings. Show less

Served as subject matter specialist on initial case submission process to over 70 colleagues, including peers, managers and other departments.Provided in-person and web demonstrations for multiple audiences.Raised the team's performance expectations by proving the potential for consistent, quicker turnaround on initial case setup: from 3 business days to 1.Fostered unity and increased motivation within the department by volunteering for an internal employee engagement… Show more Served as subject matter specialist on initial case submission process to over 70 colleagues, including peers, managers and other departments.Provided in-person and web demonstrations for multiple audiences.Raised the team's performance expectations by proving the potential for consistent, quicker turnaround on initial case setup: from 3 business days to 1.Fostered unity and increased motivation within the department by volunteering for an internal employee engagement effort. Show less

Co-pioneered a new, critical position to the organization alongside a team of 4.Provided exceptional and unique service to clients as their dedicated payroll specialist by leading up to 5 phone or web demonstrations a day.Implemented, revised, and documented new processes.Mentored and trained department co-workers.

Collaborated daily with multiple departments to install new client cases.Audited and processed submission documentation into multiple databases.Improved initial case setup turnaround by 300%, handling up to 30 cases at a time.Created extensive process guides for all tasks related to this role.Exhibited extreme agility during multiple management changes in a very short time period.

Increased overall engagement for client company's social media accounts, with no prior experience: Facebook Daily Average Clicks increased by 300% New Followers increased by 12,800 Twitter Clicks increased by 72% New Followers increased by 345Posted created content, which included blog posts, podcasts, business updates, ads; also discovered and shared relevant curated content.Maintained upkeep of content… Show more Increased overall engagement for client company's social media accounts, with no prior experience: Facebook Daily Average Clicks increased by 300% New Followers increased by 12,800 Twitter Clicks increased by 72% New Followers increased by 345Posted created content, which included blog posts, podcasts, business updates, ads; also discovered and shared relevant curated content.Maintained upkeep of content directories.Consistently shared ideas and asked questions in order to expand my knowledge and improve performance. Show less

Implemented new role of Marketing Generalist with very little guidance.Transitioned to role of Project Coordinator to meet unexpected department needs.Oversaw successful completion of over 100 marketing projects.Advocated for 3 internal departments as marketing liaison.Consistently met deadlines and expectations with limited management.

Co-created parameters for a new support role on the philanthropy team.Trained team members in database usage and procedures.Managed database upkeep and entrusted with confidential information.Developed gift proposals and informational packets to aid major asks of $10,000+.Provided all-around quality and timely service for the team of 25 people.

Mastered our database, Blackbaud Raiser's Edge, and provided accurate, timely reports.Led the team to an accuracy rate of 99.9% for gift processing.Managed training of new teammates and delegated responsibilities while continuing to provide excellent customer service and efficient gift processing.

Extensively researched new processes and technology, leading to drastic improvements in our system.Successfully proposed we keep our gift processing in-house after researching other options.Provided excellent customer service while processing all gifts: cash, check, electronic, online, pledge, stock.Coordinated projects, scheduled team meetings, filed paperwork, answered benefactor, missionary, and other department questions.