Brittany Riehl Email & Phone Number

Kelowna, BC, CA

• Creating & coordinating personalized group vacations for up to 500 guests, including but not limited to flights, transportation, accommodation, lift tickets, lessons, rentals, dinning experiences and event entertainment
• Acting as first point of contact including issue resolution to ensure seamless and exceptional guest experiences
• Continuously building relationships with large clients & their guests to ensure yearly run-rate business
• Coordinating all on-resort departments & amenities for groups of 20-500 guests worldwide
• Creating and updating various marketing materials to reflect updated packages / offerings

Vernon, British Columbia

• Manage a front office team of 10-15 on shift to ensure consistent delivery of five-star customer service
• Oversee day-to-day front office including reservations, reception, valet services & grievance resolution
• Hire & train new employees to high resort standards
• Work closely with resort management to coordinate operations, including implementation of work safe procedures
• Working closely with the events department with groups to ensure a smooth and seamless getaway for all groups such as Weddings, Corporate events and week long wellness groups. Performing high customer service to create.

Sun Peaks, British Columbia

Providing end-to-end customer service for the hotel, including reservations, reception, and grievance resolution. Coordinating hotel administration, such as staff payroll, housekeeping, and hiring and training new employees. Entrusted with independent management of hotel facilities during off-season.

Sun Peaks, British Columbia

Organized tee time bookings, rentals and lessons for guests with an emphasis on customer service. Organized and sold retail including clothing, golf shoes and clubs. Managed operations such as directing & assisting grounds crews and cart maintenance as necessary

Sun Peaks, British Columbia

Worked collaboratively to ensure all events ran smoothly, from setting up, managing and tearing down the event. Successfully created branded tourist experiences, enthusiastically engaging locals and visitors alike.

Burlington Ontario & Kamloops, British Columbia

Offered exceptional customer service while simultaneously processing cash and item packing

Led group and private lessons to all ages, including guests and members. Used communication and interpersonal skills to foster a fun and safe environment, giving learners the extra push towards success!

Burlington, Ontario

Taught multi-sport programs to children ages 2-14 (both team and individual sports). Developed exciting activities and drills to engage the students in the involvement of all sports.

Office Assistant, Business Administration And Management, General

Bachelor’S Degree, Bachelor Of Tourism Management

Activities and Societies: Special project – Resort Management: webpage design using Wix for Monte Lake resort including layout designs

Diploma, Business Marketing

Activities and Societies: Ontario College Marketing Competition volunteer. Special project – Retail Design: promotional set up of front.