Brit W. Email & Phone Number

- Lead a team, supporting non-profit and mission-based healthcare clients- Supported team by providing coaching and feedback opportunities during routine 1-1s, quarterly conversations, and annual reviews- Proposed and reviewed IT strategy roadmaps for clients- Developed pricing workbooks to scope project costs more rapidly- Developed client retention policy and tracking methods to engage 85% of clients in retention efforts- Lead and contributed to organization-wide efforts to increase client documentation and improve service delivery- Served as escalation support for team and client needs- Collaborated interdepartmentally to resolve issues and gaps in support

- Supported leads, and a team of approximately 10 CSMs and 6 PMs, by providing coaching and feedback opportunities during routine 1-1s, quarterly conversations, and annual reviews- Managed Client Services and Projects Services teams for a brief period of significant organizational growth- Supported VP of Client Services on capacity alignment (and realignment) of team members- Lead monthly departmental meetings- Proposed and reviewed IT strategy roadmaps for clients- Developed pricing workbooks to scope project costs more rapidly- Served as escalation support for team and client needs- Project managed multi-server consolidation and upgrade

- Lead a team of approximately 10, supporting clients in the non-profit, AEC, professional, and education verticals- Supported team by providing coaching and feedback opportunities during routine 1-1s, quarterly conversations, and annual reviews- Proposed and reviewed IT strategy roadmaps for clients- Served as escalation support for team and client needs- Collaborated interdepartmentally to resolve issues gaps in support- Managed projects for cybersecurity implementation and other projects as needed

Cleveland, Ohio, United States

- Managed assigned client portfolio - 17 clients - in the non-profit, AEC, and professional services verticals- Developed and held regular IT Engagement and IT Strategy meetings with clients- Prepared IT Roadmaps in consultation with Chief Strategy Officer- Proposed and maintained client budgets- Served as escalation channel for client needs in daily and project support - Collaborated interdepartmentally to resolve issues and gaps in support- Managed projects for email migrations, Teams VOIP migrations, SharePoint and OneDrive migrations, internet (fiber and coax) installations, network implementation, server decommissions, and cybersecurity implementation- Participated in Business Development committee work, soliciting new business- Participated in Education & Training committee work, developing internal and external training documentation for staff and clients

Brecksville, Ohio

Akron, Ohio

In 2016, was selected to lead the expansion of a new division of the Akron/Summit Convention & Visitors Bureau in an effort to intentionally target the youth sports market. Continued and expanded relationships with existing and new clients by compiling and presenting requested information in an effort to secure new business for the region. Connected rights holders with local resources including venues, overnight accommodations, and funding opportunities. Secured approximately 75% of business targeted due to strong analytics and customer service.

Akron, Ohio

Worked with a diverse portfolio of clients from multiple market segments to secure events, meetings, and conferences for the Greater Akron/Summit County region-- representing over 75 different venues of opportunity. Maintained relationships between clients and hospitality industry partners to streamline event planning process. Communicated with current and potential clients in a timely and proactive manner to provide insight regarding available spaces and solicit pricing for decision makers. Market Segments: National/Regional Associations for Education, Religious, Fraternal, Hobbies, Corporate (Medical, Financial, Manufacturing), and Sports

Cleveland, Ohio

Served in a variety of capacities for the organization, moving into new roles as the event grew. Supported executive director, director of sports & operations, development director, and marketing directors with multiple projects including website development, social media management, marketing collateral distribution, community and volunteer engagement.Worked with Ernst&Young (corporate sponsor) to develop project management plan to tract the implementation and progress of planning the event.

Cleveland, Ohio

Supported executive director and director of sports & operations in initial planning and development of the 2014 Gay Games. Supported Board of Directors by creating GoogleDocs platform to share and document progress. Maintained meeting minutes.

Athens, Ohio

Academic Services provides student-athletes with a comprehensive support program which utilizes various resources and learning techniques to promote student development and to help maximize each individual student-athlete's academic potential. Served as a liaison between the Ohio University Athletic Department and all academic units on campus. Developed and monitored plans for academic progress toward NCAA continuing eligibility.

Athens, Ohio

CORE FOCUS• ORIENTATION• ACADEMIC ADVISING and RETENTIONSPECIAL PROJECTS• LGBT CENTER• UNDERGRADUATE ADMISSIONS

Master Of Education (M.Ed.), Higher Education

Bachelor Of Science (Bs), Exercise Physiology