•Identified trends and patterns from stakeholder feedback and used data to identify areas of improvement to develop a centralized Corrective and Preventative Action (CAPA) dashboard to support anytime, anywhere access to CAPA on-demand learning, tools, and the CAPA Playbook which increased CAPA organizational capability•Implemented data and analytic solutions by creating an interactive CAPA Playbook using Microsoft SharePoint that provided over 90,000 employees access to CAPA resources•Standardized the CAPA process by providing the framework to replace 300+ documents across the enterprise

•Developed the architecture and proof of concept for a portfolio management and release reporting tool using Smartsheet that improved the efficiency and quality of the reporting process•Facilitated and lead meetings across 3 regions to understand the voice of the customer•Collaborated with a Senior Program Manger to guide action on analyzing data to make process improvement recommendations •Created a portfolio management and reporting tool that reduced the cost of annual maintenance by $40,000

•Mentored 80 K-7 students on the importance of leadership, cultural competence, and civic engagement which inspired students to volunteer within the Future Leader Program•Assisted in the training and onboarding process of assistant counselors that resulted in the retention of skilled counselors•Served as a liaison for parents and guardians to connect with external resources for the academic and personal development of their dependents •Executed policies and procedures regarding securing confidential information related to an individual’s social security number, medical records, and financial documents which provided safety from unauthorized access

•Articulated technical concepts by tailoring communication style to fit the needs of each student which increased information retention by 95%•Facilitated technical skills workshops to collegiate students which provided students with an interactive experience to enhance their academic writing•Led subject review sessions each semester to create a cohesive academic environment resulting in improved grades by 90%•Collaborated with faculty to provide supplemental academic support services that assisted in the retention and persistence of more than 100 undergraduate students