Product Manager - Operate
• Led the AI Operate team in the development of cutting-edge genAI solutions, enhancing AI Operations' capabilities and driving innovation in automated machine learning workflows.• Championed the deployment of AI-driven tools and processes across IT operations, fostering a culture of continuous improvement and innovation.• Leading the strategic direction across 50+ organizational stakeholders, pioneering GenAI functionality to revolutionize our Managed Service Provider offerings.• Providing technical guidance and architecture for GenAI, ServiceNow, Automation and delivery accelerator platforms across development and engineering teams. • Global Team Management: Directing a global agile team of 40+ engineers, architects, ML engineers and designers across the US, India, and other locations, ensuring seamless monthly product releases and fostering a collaborative, high-performing culture.• Vision and Strategy: Crafting and executing the vision, strategy, architecture, and roadmap for Deloitte’s $5 billion Operations management and delivery platform, markedly enhancing our market position.• Cross-functional Coordination: Seamlessly coordinating resources from Sales, Design, Risk, Legal, and Cyber Security, among others, to ensure project milestones and releases are met with precision.• Training and Globalization: Launching a global product ambassador program to upskill practitioners and leading the product through a comprehensive globalization process across 14 countries, enhancing global reach and compliance.