.Experienced Customer Service Supervisor with strong operations professional skilled in 3PL Warehouse Express Operations, SAP ERP, Logistics Management, and Customer Service.• More than 19 years proven Expertise in Logistics, customer service, import/export, warehousing & distribution management•Customs regulations knowledgeable (Import & Export) and experience in preparing international trade documentations.• Strong working skills and knowledge of CRM, SAP ERP Sales & Distribution• Solid knowledge and background in inventory control, transportation, asset disposal and logistics distribution.• Has UAE and Canadian forklift Driving License. Can operate different types of Forklifts such as scissor lift, order picker, reach track, tractor.• Successfully handled, mentored, and developed a logistics Hub team of 15 personnel supporting delivery of exceptional service.ACHIEVEMENTS • Nominated as DHL Employee of the year 2011• 9 years in a row in performance evaluation for Exceed expectation• Consistently met all KPI's for orders and quotes processing.• Prepared guidelines for Brady MEA Customer Service team. A work instruction of ETO & VC quotes with step‐by‐step process and to who to contact and escalation if needed to ensure quotes will be send on timely manner as per customer expectation• Successfully handled one of the biggest project of Brady Corp Middle East named “Sadara project” thorough and detailed coordination with sales, customer, U.S. production, sourcing team and Belgium warehouse for smooth processes.• Committedly prepared a guideline for Middle East countries business rules for certain restriction per destination if require a country of origin from Chamber of Commerce that helps Zele warehouse for cost saving not to apply all orders for COO and specially to avoid customer complaint for not providing the require shipping documents for custom clearance that may cause penaltyCOMPENTENCIES • Process‐Oriented with problem Solving Abilities, Leadership Skills and Strategic Vision• Expertise in Customer Service with good interpersonal skill• Highly motivated individual with a strong ability to take initiative• Excellent organizational, time‐management & Work Ethic skills• Strong collaboration and team building skills
Listed skills include Logistics Management, Supply Chain, Warehousing, Logistics, and 5 others.