Brian Mendoza

Brian Mendoza Email and Phone Number

Logistics Warehousing Order Management | SAP SD MM Specialist | Customer Service @ GIESECKE AND DEVRIENT SYSTEMS CANADA INC
Brian Mendoza's Location
Markham, Ontario, Canada, Canada
About Brian Mendoza

.Experienced Customer Service Supervisor with strong operations professional skilled in 3PL Warehouse Express Operations, SAP ERP, Logistics Management, and Customer Service.• More than 19 years proven Expertise in Logistics, customer service, import/export, warehousing & distribution management•Customs regulations knowledgeable (Import & Export) and experience in preparing international trade documentations.• Strong working skills and knowledge of CRM, SAP ERP Sales & Distribution• Solid knowledge and background in inventory control, transportation, asset disposal and logistics distribution.• Has UAE and Canadian forklift Driving License. Can operate different types of Forklifts such as scissor lift, order picker, reach track, tractor.• Successfully handled, mentored, and developed a logistics Hub team of 15 personnel supporting delivery of exceptional service.ACHIEVEMENTS • Nominated as DHL Employee of the year 2011• 9 years in a row in performance evaluation for Exceed expectation• Consistently met all KPI's for orders and quotes processing.• Prepared guidelines for Brady MEA Customer Service team. A work instruction of ETO & VC quotes with step‐by‐step process and to who to contact and escalation if needed to ensure quotes will be send on timely manner as per customer expectation• Successfully handled one of the biggest project of Brady Corp Middle East named “Sadara project” thorough and detailed coordination with sales, customer, U.S. production, sourcing team and Belgium warehouse for smooth processes.• Committedly prepared a guideline for Middle East countries business rules for certain restriction per destination if require a country of origin from Chamber of Commerce that helps Zele warehouse for cost saving not to apply all orders for COO and specially to avoid customer complaint for not providing the require shipping documents for custom clearance that may cause penaltyCOMPENTENCIES • Process‐Oriented with problem Solving Abilities, Leadership Skills and Strategic Vision• Expertise in Customer Service with good interpersonal skill• Highly motivated individual with a strong ability to take initiative• Excellent organizational, time‐management & Work Ethic skills• Strong collaboration and team building skills

Brian Mendoza's Current Company Details
GIESECKE AND DEVRIENT SYSTEMS CANADA INC

Giesecke And Devrient Systems Canada Inc

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Logistics Warehousing Order Management | SAP SD MM Specialist | Customer Service
Brian Mendoza Work Experience Details
  • Giesecke And Devrient Systems Canada Inc
    Material Handler
    Giesecke And Devrient Systems Canada Inc Jul 2024 - Present
    Markham, Ontario, Canada
    • Operate forklifts such as order picker, reach truck, clamp truck & electric power jack.• Responsible for supporting production/manufacturing, by ensuring supplies requested areprovided in a timely manner.• Performed all data entry, as required (SAP)• Performed Inventory/Cycle counts• Escalate business or safety concerns to Lead Hand/Supervisor when required.• Adhere to all corporate security and safety policies and procedures• Load and unload Transport trucks• Move skids/material from department to department when required• Load/stock pile material onto shelves or skids• Keep warehouse and workstations clean – ISO compliance• Provide ideas/suggestions to Supervisor or Lead Hand for process improvement opportunities• Comply with Health & Safety policies, procedures and report any Environmental, Health & Safety hazards, incidents and concerns to the immediate supervisor.
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  • Seneca College
    International Business Diploma
    Seneca College Jan 2023 - Present
    Markham, Ontario, Canada
    This program will provide students with a comprehensive understanding and the complexities of the global business environment such as international marketing, trade regulations, cultural differences, analysis tools and global supply chain management.This program will provide students with a comprehensive understanding and the complexities of the global business environment such as international marketing, trade regulations, cultural differences, analysis tools and global supply chain management.…see moreSkills: Trade compliance · Import & Export · International trading · Logistics and analytical tools · Marketing
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  • Giesecke+Devrient
    Machine Operator
    Giesecke+Devrient Apr 2023 - Jul 2024
    Markham, Ontario, Canada
    Job SummaryThe Machine Operator handles plant equipment and performs duties that the Lead Hand assigns, in accordance with G+D procedures; controls machines and processes, inspects the equipment, structures or material, handlesand moves objects, and evaluates data to ensure conformity to standards.Primary Responsibilities• Run the Module Inspection and Lamination Machine effectively• Run the Implanter Machine for the contact operation with ease• Run the Milling Machine for Contact operation with ease• Run the Flex Bump Machine with ease• Accurately enters information on the daily production sheet and schedule sheets• Ensures machines are running smoothly and advises technician/lead of any issues encountered duringprocessing• Follow and adhere to departmental policies and procedures• Attends departmental meetings and provides feedback whenever necessary• Enter time ticket confirmation on System Applications and Procedures (SAP)• Responsible for assisting in the raw materials inventory accuracy• Maintain a safe and organized work environment• Establish and maintain production procedures to maintain a high standard of manufacturing operations,product quality, reliability, and safety• Responsible for cleanliness and minor machine maintenanceSecondary Responsibilities• Escalates or provides inputs for process improvement/analysis on the area they are designated• Any other duties as assigned by the Lead Hand• Comply with G+D Environmental, Health & Safety policies, procedures and report any Environmental, Health &Safety hazards, incidents and concerns to the immediate supervisor/manager. Management will ensureemployees are provided with job-specific Environmental, Health & Safety information, training and also ensureemployees follow workplace Health & Safety policies and procedures
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  • Brady Corporation
    Customer Service Specialist
    Brady Corporation Oct 2012 - Oct 2022
    United Arab Emirates
    •Handles the quote‐to‐cash processes such as SAP ERP Quotation & Sales Order creation• Weekly coordination with all relevant parties to ensure that all orders in loading docks are shipped & collected.• Prompt coordination with customer to secure the information related to the courier & forwarder details(Import/ Export).• Accountable for MEA Accounts & backlogs management, proactively communicate changes/delays and suggest alternative option whenever possible to mitigate escalation due to shipping delays• Effectively and efficiently to process all incoming orders or queries. Always communicate with thecustomer on delivery times and dates by liaising with internal suppliers when appropriate.• Handle customer complaints, invoice queries and other queries by using rigorous logic and methods. Solvedifficult problems with effective solutions in accordance with Brady Organizational procedures.• Calculate quotes on behalf of customers and sales team and plan for production schedule.•Preparing SAP quotations for complex customs labels & technical projects using internal configuration tools. • Streamlined and lead the Customer Service Order Management process for the Middle East Markets (From Order until Delivery Management). • Support MEA Manager in supervising operation and review task of the Customer Service team related to SAP quotations, Order, and shipment. • Managing the flow of information and the direct contact for our MEA partners, warehouse, credit control department, sales, warehouse and commercial teams regarding order and delivery status. • Coordinates all price exceptions/discrepancies, monitoring open & Invoiced orders in SAP ERP tool and managing Credit Notes and payments status. • Administered Customer Master Data Information Management, sales Lead in Salesforce and SAP ERP. • Register, Resolve, and handles via our ERP Tool SAP all Quality QN related to Service, product complaints and conduct investigation to provide on time resolution.
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  • Dhl Worldwide Express
    Senior Team Leader
    Dhl Worldwide Express Feb 2008 - Jul 2012
    Jebel Ali Freezone Dubai, United Arab Emirates
    • Reduced company’s cost for warehouse supplies usage, labor.• Maintained 100% accurate stocks management no missing parts for 40,000 stocks in 10,000 SKU's.• Consistently met all KPI's for both inbound and outbound processes/order processingStreamlined inventory identification and tracking system.• Maintaining a systematic analysis of daily discrepancy reports• Standardized receiving, stocking, checking and housekeeping proceduresAchievements as Team Leader:• Was able to establish the process HP MHUB operation in matter of short period time• Reduced inventory discrepancies annually by following the tracking system and ensuring a monthly cycle count.• Consistently met 24‐hour turnaround goal for 93% of shipments. As agreed, level of service with our client.• Ensure proper execution of processes serving 214 customers in MEA region and procedures that ensure customers have accurate information in a timely manner.• Develop and establish Key Performance Indications (KPIs) and use these KPI’s to raise the efficiency and effectiveness of the Operations.• Manage & supervise a group of 32 Staffs ( 2 FTEs for inbound and 2 TL, 8 dedicated Customer Service Executives & 18 warehouse coordinators, who acts as the control tower for processing Sales Order and inventory control.• Plan, assign and manage the overall operation of the Express Logistics center. With inventories related to spare parts having 40,000 stocks (HP spare parts) in 10,000 SKU’s.• Prepare work schedule, staff manning levels (schedules) to accommodate seasonal and customer requirement• Monitors staff performance, identify trainings, provide coaching & capitalize on staff potential for continuous improvement towards operational excellence. Join the team manager in conducting the yearly team performance appraisal reviews• Responsible in providing reports related to KPI management, transactional records, warehouse inventory• Preparing Import and Export shipping documents.
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  • Dhl Worldwide Express
    Logistics Customer Service Executive - Team Leader
    Dhl Worldwide Express Mar 2010 - Sep 2011
  • Dhl Worldwide Express
    Logistics Customer Service Executive
    Dhl Worldwide Express Aug 2009 - Mar 2010
  • Dhl Worldwide Express
    Logistics Warehouse Coordinator
    Dhl Worldwide Express Feb 2008 - Aug 2009
  • Airfreight 2100, Inc. (Air21)
    Logistics Supervisor
    Airfreight 2100, Inc. (Air21) Jun 2005 - Feb 2008
    Parañaque, National Capital Region, Philippines
    • Handle the overall logistics coordination for some special projects such as handling account for Globe Telecom• Ensures the accurate implementation of each operating plan for each account to concerned parties.• Solely responsible for the full and absolute comprehension and understanding of operating plans including its up‐datesand revisions to ensure accurately relay of information to all concerned parties (stations/ provincial branches/agents)• Closely monitor the movement of shipment of each project account deliveries through constant communications with allconcern courier stations and update status to the Domestic freight System (DFS)• Responsible in consolidation of Delivery Status Reports of movement of shipments derived from DFS.• Forward proper and complete shipment documentation (Picking list, Invoice, Airwaybill) to gateway for priority dispatchand generate shipment alert.• Monitors return shipments and conducts track and trace all these shipments and update the system• Performs and/or implement quality system and ISO related activities
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  • Airfreight 2100, Inc. (Air21)
    Logistic Project Coordinator
    Airfreight 2100, Inc. (Air21) Jan 2004 - Jun 2005
    Parañaque, National Capital Region, Philippines
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  • Fedex
    Operations Agent
    Fedex Aug 2002 - Jan 2003
    Parañaque, National Capital Region, Philippines

Brian Mendoza Skills

Logistics Management Supply Chain Warehousing Logistics Import Inventory Control Export Inventory Management Distribution Center Operations

Brian Mendoza Education Details

Frequently Asked Questions about Brian Mendoza

What company does Brian Mendoza work for?

Brian Mendoza works for Giesecke And Devrient Systems Canada Inc

What is Brian Mendoza's role at the current company?

Brian Mendoza's current role is Logistics Warehousing Order Management | SAP SD MM Specialist | Customer Service.

What schools did Brian Mendoza attend?

Brian Mendoza attended Seneca College, Colegio De San Juan De Letran, Manila Philippines.

What are some of Brian Mendoza's interests?

Brian Mendoza has interest in Playing Basketball, Reading Books And Watching Movies.

What skills is Brian Mendoza known for?

Brian Mendoza has skills like Logistics Management, Supply Chain, Warehousing, Logistics, Import, Inventory Control, Export, Inventory Management, Distribution Center Operations.

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