Brian Frank Email and Phone Number

Leading two cross-functional agile teams building on Salesforce and AEM.

Product Owner leading a cross-functional agile team of developers, UX designers, content specialists and others to consolidate and replace multiple websites used daily by advisors to access business-critical forms and content. Responsibilities and activities span product discovery and design, scoping and prioritizing dev work, delivery planning, QA, support, governance, and ongoing engagement of content owners, contributors and stakeholders on dozens of teams across the organization.

- Leading research and discovery for key, complex digital projects and products serving advisors, group members, consumers, partners and employees.- Supporting cross-functional digital project and product teams with strategic direction and support, customer insights, UX recommendations, facilitation, and other capabilities.- Periodically share product owner responsibilities.

- First UX research hire. Helped establish and mature the research practice in the company.- Led research, usability, and user experience strategy for large, complex website overhauls and ongoing, collaborative consulting relationships for clients including 3M Canada, StarTech.com, SAIT, University of Waterloo, Mohawk College, Durham College, Trojan Technologies, Leica Biosystems, and more.- Facilitated design thinking and stakeholder alignment workshops.- Planned and conducted… Show more - First UX research hire. Helped establish and mature the research practice in the company.- Led research, usability, and user experience strategy for large, complex website overhauls and ongoing, collaborative consulting relationships for clients including 3M Canada, StarTech.com, SAIT, University of Waterloo, Mohawk College, Durham College, Trojan Technologies, Leica Biosystems, and more.- Facilitated design thinking and stakeholder alignment workshops.- Planned and conducted research studies, usability tests, interviews, group sessions, surveys, analytics reviews, expert/heuristic reviews, competitive scans, etc.- Communicated research findings and recommendations via personas, user/customer journey maps, jobs to be done, videos, analytics/KPI reports, content models, design principles, low-fidelity wireframes, information architecture, content strategies, feature roadmaps, etc.- Contributed to continuous process improvement and UX community advocacy. Show less

- Led, managed, and developed a small team working on multiple concurrent projects.- Facilitated process-improvement workshops and “guided implementations” (advice/coaching calls) based on research-based methodologies and step-by-step guides the team created.- Advised IT leaders on project and portfolio management (including Agile/Lean adoption), project intake and prioritization, technology roadmapping, and organizational change management.

- Wrote, designed and developed project "blueprints" (step-by-step guides with tools) on a wide range of topics spanning IT strategy, governance, and operations.- Facilitated workshops and provided remote advice/coaching to IT leaders.- Conducted primary and secondary research to stay current on emerging technologies and IT management trends, including familiarity with PMBOK, Agile/Scrum/Lean, BABOK, TOGAF, ADKAR, ITIL, COBIT, etc.

Started a freelance copywriting, and communications strategy business. Clients included Fanshawe College and ResIM.Self-published a book about creativity, innovation, society and technology.