Byron Herrera Email & Phone Number

Houston, Texas, United States

Houston, Texas

- Deliver outstanding customer service.- Provide support to Executive and Trading Teams.- Support mobile devices (iOS and Android).- Set up mobile devices to access the company's resources with mobile device management (Intune Company Portal).- Troubleshoot network connectivity, including WiFi and Ethernet.- Diagnostic connection issues with Virtual Private Network software.- Provide support with Microsoft Office 2010, 2016, and O365 (Word, Excel, PowerPoint, Microsoft… Show more - Deliver outstanding customer service.- Provide support to Executive and Trading Teams.- Support mobile devices (iOS and Android).- Set up mobile devices to access the company's resources with mobile device management (Intune Company Portal).- Troubleshoot network connectivity, including WiFi and Ethernet.- Diagnostic connection issues with Virtual Private Network software.- Provide support with Microsoft Office 2010, 2016, and O365 (Word, Excel, PowerPoint, Microsoft Teams, and Outlook).- Troubleshoot software and hardware to laptops and desktops.- Proficiency in providing support to macOS and Windows OS.- Ability to work in a team to achieve overall company objectives.- Accept ownership of projects and other tasks and complete them promptly. - Ability to work with limited supervision and complete all tasks. - Assist the networking team and provide hands and eyes support when switches and wireless access points send error warnings.- Aid in tracing and labeling cables in the server rooms. - Help new joiners follow the company's processes, deploy desktop/laptop, and ensure the users can connect to the network.- Assist with the deployment, collection, and retire company assets.- Experience working in medium to large-scale enterprise environments. - Ability to assist remotely or in person to troubleshoot computer issues. Show less

Houston, Texas Area

Provide end user with the most phenomenal customer service.Assist to migrate end user from Windows 7 to Windows 10.Troubleshoot problems with Office 365 and other programs required by end user.

Houston, Tx

Provide technical support to end users with exceptional Customer Service skills.Install, upgrade and troubleshoot workstations operating systems including (Windows 7, 8, 10 and Mac OS)(Desktops and Laptops including Microsoft Surface Pro and Macbook Pro).Support mobile devices (iPhone, iPad, Android tablets, and phones). Troubleshoot wireless connectivity (laptops and mobile devices). Support for Laptops, Desktops and Multifunction Printers.

Houston Texas

- Responsible for providing technical support relevant to a computer network.- Installing, patching and upgrading workstation operating systems (Windows 7 and 8)- Install and maintain PC hardware and software to allow computer users to access the network.- Create and maintain accurate network documentation.- Responsibility includes providing application level support to the end users.- Cat5 termination and troubleshooting.

howed valued customer service to future residents providing good customer service. Maintained computer system, provided basic troubleshooting to computers and printers.

Dealt with customers collecting monthly rent and marketing for available units to lease. Provided basic support to computers, updates.

Houston, Texas Area

Houston, Texas Area

Master Of Science In Information Technology, Concentration In Military Defense

Bachelor Of Science In Information Technology (Bsit) With A Specialization In Digital Investigations, Information Technology

Associate’S Degree, Information Technology, Networking System Administrator

High School Diploma