 Provide quality service and manage expenses throughout the claims settlement process for automobile related claims. Open new claim files, arrange appraisals, assign contractors, and request police reports. Investigate, negotiate and settle automobile claims. Generate financial transactions and finalize settlements in a timely manner. Process claims diligently while efficiently responding to calls, messages, mail and invoices in accordance with claims service standards. Expedite client contacts as needed to explain coverage, rights, obligations, claims presentation and processing, in accordance with Allstate's Automobile Policies and Procedures. Achieve targeted performance goals to manage costs and support Allstate's industry-leading operational standards. Assist and collaborate with colleagues during peak periods, while maintaining personal workload. Build authentic client relationships and ensure excellence in customer service delivery.  Research industry best practices to apply any new methods, interpretations and techniques for continuous learning and development.

Design and build various web sites for small business. Mostly WordPress based.

Act as a liaison between outside sales representatives and production team. Contact new and existing customers to discuss how their needs could be met with specific products and services. Quote prices, credit terms and other bid specifications. Respond to all customer inquiries in a timely manner. Implemented a consultative selling approach on all inbound calls. Created marketing materials on request such as catalogues, information sheets, packaging labels. Updated existing website.