Experienced, tenacious, and technically inclined professional with broad-based experience in information technology, project management, and software engineering. Expert in customer interface, software development lifecycle, system integration, and information security. Accomplished in creating and implementing unique strategies to optimize operational efficiency while significantly achieving goals. Highly communicative specialist with a knack to present technical materials and product details to diverse audiences and end-users at all levels of technical proficiency. Capable of developing strategic vision, achieving consensus, spearheading changes, and executing innovative and sustainable initiatives.Prominent Accomplishment:100% web-based enterprise business management solution for casino card-rooms in California.Goal:• Reduce employment cost and increase revenues.• Eliminate class action lawsuits regarding tip pooling.• Eliminate class action lawsuits regarding scheduling and payroll.• Implement real-time, operational tools for staff and mid to upper management.• Better customer relations and company perceptions by customers.Prerequisite:• Craft a learning, rules-based floor operation analysis system that addresses: cost, revenue analysis, state regulatory requirements, and real-time evolving gaming operations.• Establish a web-based, multi-tiered portal with user friendly business control modules.Solution:• Automated floor staff scheduling with load-balancing forecasting system with post-day analysis.• Automated “fair” dealer table assignment logic with automatic lunch and break solution.• Employee accountability of time-clock scanning: – in, out, lunch, breaks and final approval.• Business-facing portal with graphical floor management production tools, scheduling timeline, and cost/revenue analysis.• Customer-facing kiosk(s) with rewards point accounting, vouchers tools, and customer wait board.