Ben Robertson Email & Phone Number

London, GB

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

• Responsibility for the commercial success of the highly competitive London marketHighlights from my role include:
• Playing a central role in the business recovery during the COVID-19 pandemic. Creating sustainable market intelligence in a relentless environment to inform critical commercial decisions which were instrumental in.
• Managing trading levers to deliver material revenue generation including seat promotions, ancillary levers and revenue… Show more Responsibility for the commercial success of the highly competitive London.
• Managing trading levers to deliver material revenue generation including seat promotions, ancillary levers and revenue management
• Making critical trading interventions based on an underlying understanding of risks and market demand during significant competitive changes and a continuously evolving macro demand environment Show less

London, United Kingdom

• Responsibility for driving product development, vision and strategy for an exciting product portfolio across all distribution channels, overseeing a significant annual P&L Highlights from my role included:
• Introducing new ideas and innovations to develop growth strategies across new products, product growth, dynamic pricing and improved merchandising which included launching the new 'Standard Plus' Fare
• Diversifying portfolio by leading a large matrix of business SMEs… Show more Responsibility for driving product development, vision and strategy for an exciting product portfolio across all distribution channels.
• Diversifying portfolio by leading a large matrix of business SMEs from business case to PR launch to deliver industry leading products
• Appointed to Commercial leadership role for the introduction of a significant commercial opportunities with far reaching business impact including commercialising cabin bags and the introduction of a new 'Standard.

London, England, United Kingdom

• I was responsible for the scope, design and implementation of upgrades for the main airline Customer Service application, delivering new efficiencies to the Contact Management Centre.Highlights from my role include
• Strategising the re-write and structure of the main Customer Service knowledge base
• Leading the max utilization programme exploring the new functionalities of the upgraded Customer Service application

Lisbon Area, Portugal

• I was seconded to the Customer Team helping to deliver the transition of a new customer Contact Management Centre in LisbonHighlights from my role include
• Training team leaders and specialty teams across 6 different languages, ensuring they were embedded into the company culture and understood the business values
• Maintaining oversight for agent welfare
• Planning and implementing events

London, England, United Kingdom

• I was responsible for driving seat revenue through analysis of routes and capacity across the networkHighlights from my role include:
• Working with big data to review route strategy and recommend further network development to team management
• Maintaining the robustness of internal processes to improve efficiency and output

London, England, United Kingdom

• I was responsible for contributing to the development and delivery of future yield testing, analysis and strategy decisions for seat and non-seat revenueHighlights from my role include:
• Supporting commercial business areas with analysis on trading and taking actions on trading initiatives in the RM system.
• Regular reporting on performance of yield algorithms
• Identifying and extracting relevant information required for analysing and developing business processes from… Show more I was responsible for contributing to the development and delivery of future yield testing.
• Identifying and extracting relevant information required for analysing and developing business processes from various databases utilising available coding languages Show less

London, England, United Kingdom

Working directly for the COO, I had responsibility for the organisation and analysis of key communication packs that were used by senior operations teams and airline board members

Bachelor Of Arts (Honours), Business Studies And Spanish, 2:1

Activities and Societies: ERASMUS Semester abroad completed at Universidad de Cantabria, Business and Society in Europe, Management and.

Education record

Activities and Societies: Higher Spanish (A) Higher French (A) Higher Mathematics (B) Higher Geography (B) Higher Business Studies (B).