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Broc Bebout, Cpa(Inactive) is listed as Customer Success Leader | Building High-Performing Teams | Servant Leadership Advocate in SaaS at Charter Impact, based in Spearfish, South Dakota, United States. AeroLeads shows a work email signal at workiva.com and a matched LinkedIn profile for Broc Bebout, Cpa(Inactive).
Broc Bebout, Cpa(Inactive) previously worked as Director of Client Experience at Charter Impact and Customer Success Consultant at Arrow Group Advisors Llc. Broc Bebout, Cpa(Inactive) holds Bachelor Of Science, Accounting And Finance from Iowa State University - Ivy College Of Business.
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From my early days in customer success, a deep-seated passion for enhancing client relationships and business outcomes has driven my career. Initially managing accounts, I transitioned to leadership roles where I built high-performing teams and innovative customer success strategies in the SaaS sector. Witnessing the transformative power of effective customer engagement, I recognized the importance of fostering a customer-centric culture.I have founded and led initiatives that redefine customer success, emphasizing data-driven strategies and servant leadership. Pioneering comprehensive programs focusing on customer retention and engagement has resulted in exceptional retention rates and significant revenue growth.Eager to leverage experience in driving customer-centric initiatives, I focus on empowering teams to deliver exceptional results. My leadership has been instrumental in implementing scalable solutions that enhance operational efficiency and create lasting client loyalty.Signature Strengths Team Building & Leadership | Strategy Planning & Analysis | Training & Mentoring | Change Management | Voice of Customer | Project Management | Revenue Growth Optimization | Process Development & Implementation | Customer Journey Mapping | Budget & Forecasting | Performance Metrics and KPIs | Retention & Churn PreventionNotable Achievements • Built from ground up and led customer success teams and initiatives that achieved a remarkable 99.75% retention rate, 100% CSAT scores, and 114% NRR.• Oversaw team of 58 CS team members - 7 teams of 6-10 CSMs across 3 US regional offices managing over $60M ARR. • Developed global lead generation strategy generating $19.7M in CS Qualified Leads (CSQL) with 53% win rate. • Developed continuous feedback methodology that improved team performance and collaboration.My leadership style embodies servant leadership—empowering teams to innovate and excel in customer success. Beyond operational excellence, I prioritize transparency, collaboration, and authenticity in every interaction, aiming to create environments where both customers and team members thrive.I am currently open to consulting opportunities in customer success within dynamic SaaS organizations. Let's connect to explore how my blend of strategic insight, leadership experience, and commitment to customer satisfaction can contribute to your organization’s success. #opentonetworking #opentoopportunities #customersuccess #leadership #SaaS #Leadership #opentowork
Listed skills include Financial Reporting, Xbrl, Sec Filings, Account Management, and 32 others.
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Northridge, CA, US
My charter is to lead the strategy and execution of an exceptional client journey and optimize our operational processes to support the amazing team that tirelessly serves the mission-driven schools and non-profits serving our communities. Charter Impact empowers mission-driven organizations to achieve their goals through personalized support in finance.
With 15 years in the Customer Success space, we provide Program Audits and project-based deliverables that cover every aspect of a Customer's journey for SaaS (Software as a Service) and FaaS (Finance as a Service) companies. From pre-sale handoff through renewal & expansion, centered around achieving the customer's desired outcomes. We provide a.
West Des Moines, Iowa, US
New York, NY, US
Des Moines, Iowa, US
Ames, Iowa, US
Ames, Iowa, US
Ames, Iowa, US
Promoted to the newly created Team Manager role during a hyper-growth phase, balancing management responsibilities with maintaining a personal book of business. I led a team of 10 Customer Success Managers (CSMs), guiding them as they developed into leadership roles within the company. My responsibilities included overseeing the creation of sessions and.
Ames, Iowa, US
Recruited initially for my CPA experience to manage large banks, I managed 25 accounts, including our top revenue enterprise customer, which accounted for 10% of total annual recurring revenue (ARR) at the time. My role focused on ensuring customer satisfaction and building strong relationships to drive retention and growth.
London, GB
In my role as Senior 2 Auditor, I led audits for mid-sized to Fortune 500 SEC clients across various industries, including manufacturing, insurance, financial services, and healthcare. My responsibilities encompassed the entire audit process, from planning to report delivery, and I provided insights on financial statements, employee benefit plans, and.
London, GB
Audited various sections of large insurance company's financial statements.
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Broc Bebout, Cpa(Inactive) works for Charter Impact.
Broc Bebout, Cpa(Inactive) is listed as Customer Success Leader | Building High-Performing Teams | Servant Leadership Advocate in SaaS at Charter Impact.
AeroLeads has found 1 work email signal at @workiva.com for Broc Bebout, Cpa(Inactive) at Charter Impact.
Broc Bebout, Cpa(Inactive) is based in Spearfish, South Dakota, United States while working with Charter Impact.
Broc Bebout, Cpa(Inactive) has worked for Charter Impact, Arrow Group Advisors Llc, Barntools, Vic.Ai, and Vertex Software.
You can use AeroLeads to view verified contact signals for Broc Bebout, Cpa(Inactive) at Charter Impact, including work email, phone, and LinkedIn data when available.
Broc Bebout, Cpa(Inactive) holds Bachelor Of Science, Accounting And Finance from Iowa State University - Ivy College Of Business.
Broc Bebout, Cpa(Inactive) is listed with skills including Financial Reporting, Xbrl, Sec Filings, Account Management, Accounting, Auditing, Leadership, and Sarbanes Oxley Act.
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