Broc Bonham Email & Phone Number

Garden Grove, Ca, Us

Fountain Valley, California, United States

• Prepare, analyze, manage, and distribute key sales reports, field-facing reports, and presentations on a daily/weekly/ monthly basis• Utilize internal and external systems to extract data for the purposes of reporting and analysis • Support month-end executive sales reporting and executive summaries as needed• Ensure accuracy of reporting across all departments including sales, service, distribution and marketing• Subject matter expert on incentives offers, rules, and systems• Support organization initiatives (regional and national) through tracking, reporting, and ad-hoc analysis

Fountain Valley, California, United States

• Prepare, analyze, and present retail and field-facing reports on a weekly/ monthly basis• Prepare presentation material for Executive Governance meetings• Complete special ad hoc projects to support Genesis's strategic initiatives• Support month-end executive sales reporting and executive summaries as needed• Ensure accuracy of reporting across all departments including sales, service, distribution and marketing• Frequent written and verbal communication across all departments• Support weekend business consolidation

Irvine, California, United States

• Responsible for the daily analysis and execution of forecast for all assigned items using combination of statistical forecasting methods and business intelligence• Collaborate with other key departments to understand strategic directions and provide business insight when purchasing and maintaining appropriate inventory levels• Extract and consolidate several data sets into databases to generate reports to maintain forecasts, ad-hoc reports, and dashboards in support of the business• Review and ensure data accuracy• Develop forecast strategies for special events, seasonal items, and new item transitions• Communicate regularly with multiple departments within the organization to identify and resolve supply chain issues• Research forecast error reports to identify items that require forecast adjustments• Develop new metrics and reports to track forecast accuracy and sales trends• Collaborate with teams to build and monitor forecasts for new items• Analyze impact of advertising, new item introduction, price elasticity, and other factors on an items sale rate• Participate in project meetings; summarize process and system improvements for successes or concerns• Prepare item summaries for executive review on sales and forecast patterns

Irvine, California, United States

• Create, validate, prioritize and track KPI’s using Power BI, AX, Lightspeed & Excel, to measure Allocation effectiveness and support Manager in evolving the monthly S&OP presentation & meeting.• Socialize, prioritize and align with cross-functional partners on KPI measures and data logic.• Effectively communicate root causes and business narrative found in the quantitative analysis. • Leverage data, tools and systems to further enhance the allocation process and ways of working that effectively prioritizes constrained inventory & communicates key fill dates to sales channel leaders, and coordinates execution in the system with customer service and IT• Understand and optimize order management systems to ensure it is executing to business priorities in partnership with IT.• Develop and execute allocation strategies through analyzing reports and making independent decisions that support financial plans and sales channel priorities.• Create and analyze ad-hoc reporting as needed to drive allocation and business decisions.• Analyze forecast and promotional assortment plans, collaborating with the Demand & Supply team to ensure their vision is aligned with allocation needs.• Propose, gain alignment, and execute corrective actions related to allocation issues.

∙ Evaluated and organized data to optimize reporting; managed internal monthly sales reporting while tracking sales vs budget and prior year to acquire an in-depth understanding of the health of the business and customers.∙ Proactively identified areas of improvement by defining problems, reviewing root causes, assessing data and patterns, generating alternative solutions, and offering innovative solutions to senior management.∙ Supported sales planning by constructing Excel-based financial modeling analysis and developing interactive dashboards to visualize key performance trends and provide actionable business insight for partner review.∙ Provided high-level, monthly executive summaries to senior management including the CEO and CFO.∙ Optimized data analysis for the $38M annual department, building a data scrubbing tool to account for all financial, sales, and marketing report needs.∙ Implemented new processes for all booking orders, creating dedicated order forms in Excel for distributors.

∙ Responsible for leading sales processes and resolving account inquiries for 350+ Fox accounts, including invoice requests, sales reports, order input, promotions, etc.∙ Delivered sales presentations to existing and potential customers to provide information on company products and services, resulting in generating $1.7M.∙ Applied in-depth product knowledge to offer quality solutions in alignment with account needs; pinpointed and resolved inquiries to drive customer satisfaction.∙ Created and integrated informative training material for incoming customer service representatives, boosting performance and compliance with best practices

16752 Armstrong Ave, Irvine, Ca, 92606

-Effectively manage large amounts of incoming calls-Identify and assess customers’ needs to achieve satisfaction-Create training material for incoming customer service representatives through PowerPoint presentations and tech sheets-Work with eCommerce to enhance the customer experience -Global customer support-Build sustainable relationships of trust through open and interactive communication-Provide accurate, valid and complete information by using the right methods-Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution-Keep records of customer interactions and process customer accounts-Follow communication procedures, guidelines and policies-Keep up to date on product knowledge, function, and added benefits

Foothill Ranch

∙ Fostered and managed professional relationships with customers; proactively identified customer concerns and inquiries to develop an understanding of all needs and issues and provide high-quality solutions.∙ Maintained accurate records of customer interactions, processed customer accounts, and filed documents.∙ Oversaw beta testing of new CRM software for introduction into global Oakley organization; leverage existing customer call knowledge to reenact standard situations and perform necessary duties along with using live calls.

∙ Drove the development and implementation of after-school recreation programs and services for target populations.∙ Orchestrated and led engaging activities, events, and drop-in programs for children in K-6, while fostering a safe and healthy environment; prepped facilities and amenities for patron use, drop-in clientele, and special programs.

General Education

-Studied general topics such as mathematics, cultural studies, English, sociology, and philosophy. -Emphasized in adolescent, adult.

Mechanic Certificates, Automobile/Automotive Mechanics Technology/Technician

The following topics were learned while attending: -Keep equipment available for use by inspecting and testing vehicles; completing.