Brock Dean Email & Phone Number

New York, NY, US

Mclean, VA, US

• Effectively managed and optimized the data acquisition process for the Department of the Navy's Jupiter system, employing advanced analytics and data processing techniques. Enabled streamlined data collection.
• Developing strategic capabilities for sustainable customer and agent experiences, collaborating with cross-functional teams across different organizations.
• Continuously analyzing processes and management of data assets, to catalog performance accurately and efficiently across the team.
• Lead communication and exchanges of the data acquisition process to key stakeholders, mitigating risk to misunderstanding for decision-making.
• Lead weekly engagements with business units to identify data acquisition priorities.

Mclean, VA, US

• Senior analyst on software development team, directing software development priorities to meet customer’s needs.
• Delivered technical solutions within the ServiceNow SaaS platform through development of specific capabilities in an agile environment.
• Communicated, developed, and managed requirements through user stories, and guided the end-user UI experience; successfully completing 233 user stories.
• Performed testing on user requirements and provided analysis to the development team through daily stand-up scrum meetings.
• Developed process flow diagrams for dynamic software development functions.

• Led operations in a Civil Military Operations Center, overseeing company training and operations for five teams and 36 employees.
• Created customer relationship management portfolio analyzing and visually depicting key entities, providing detailed analysis and recommendations to corporate level leadership.
• Served as Company lead trainer CRM systems. Responsible for the readiness and success of deploying units.
• Developed training glide-paths for organization’s key training objectives and operational readiness.
• Provided joint, inter-agency, intergovernmental, and multinational organizations with analysis and evaluation or operations across the area of responsibility.
• Organizational lead for knowledge management working group designed to improve processes and procedures.

• Produced written and graphic presentations and advised senior policy decision makers and advisors throughout the Department of Defense.
• Served as the representative of the United States of America; developed strategic relationships between Special Operations Command Europe and Lithuanian ministry offices, advising both parties on creating and.
• Led and aligned two projects and strategic initiatives in Europe, successfully implementing and creating on-going strategic relationships.
• Conducted key leader engagements across multiple echelons of government across Eastern Europe, identifying key points of contention and providing solutions through civil-military operations.

Mclean, VA, US

One of nine fellows selected to participate in a special cohort designed to up-skill transitioning service members in software engineering and development.On-the-job training and online training in C++, C#, Java, Javascript, and Python.

Ft.Bragg, NC, US

One of 75 student in yearlong Civil Affairs Qualification Course. Course consisted of: EuropeanRegional Analysis, Russian Language Training, Small Unit Communications and Tactics, Social NetworkAnalysis, Key Leader Engagements, Report Writing and Data Presentation

Arlington, Virginia, US

Qualified Aircraft Operator (AO) and Payload Operator (PO) on MQ-1C (Gray Eagle) Unmanned Aerial System (UAS).

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Psychology

Associate Of Applied Science, Unmanned Aerial Vehicle Flight Operator