Promoted as one of company’s first Direct Managers to oversee retail business operations at 8 to 14 stores for a National Authorized Retailer for AT&T Wireless services, providing integrated solutions to meet customers’ lifestyle needs. • Provided leadership, training, vision, and direction to Store Managers with a cumulative total of 70 employees in Western Tennessee with full P&L responsibility to achieve all financial, operational, and customer satisfaction goals.• Met and… Show more Promoted as one of company’s first Direct Managers to oversee retail business operations at 8 to 14 stores for a National Authorized Retailer for AT&T Wireless services, providing integrated solutions to meet customers’ lifestyle needs. • Provided leadership, training, vision, and direction to Store Managers with a cumulative total of 70 employees in Western Tennessee with full P&L responsibility to achieve all financial, operational, and customer satisfaction goals.• Met and exceeded district sales and profitability goals three years in a row, above company average and region competition.• Oversaw all aspects of the district including driving sales metrics, executing operational initiatives, controlling expenses, handling personnel issues, implementing merchandising initiatives, and coordinating sales promotion activities.• Led district to consistently rank #1 or #2 out of 13 districts in the company by developing and implementing a training program for all Retail Sales Consultants, including new-in-position training and continuing education.• Created and implemented the KNIGHT program, which was adapted company-wide to empower employees and turn them into innovative thinkers to meet customer needs which improved the customer experience and increased store sales. Show less

Hired and promoted to manage all aspects of a retail store to achieve all financial, operational, and customer satisfaction goals.• Led and directed a team of five Retail Sales Consultants to meet or exceed all goals in the sale of wireless communication devices, options, and services, while providing a high-level of customer service and an outstanding buying experience.• Mentored and developed three employees who were promoted to Store Manager within six months.• Oversaw all… Show more Hired and promoted to manage all aspects of a retail store to achieve all financial, operational, and customer satisfaction goals.• Led and directed a team of five Retail Sales Consultants to meet or exceed all goals in the sale of wireless communication devices, options, and services, while providing a high-level of customer service and an outstanding buying experience.• Mentored and developed three employees who were promoted to Store Manager within six months.• Oversaw all aspects of store operational duties including inventory, merchandising, stocking, and maintenance.• Consistently met and exceeded monthly and yearly sales goals; maximized revenue from new and existing accounts. Show less

Focused on raising three children, and completing Associates degree while wife was deployed multiple times overseas with U.S. Army.

Hired to sell programs and services to current and prospective customers in the Ann Arbor/Detroit territory for the nation's largest lawn care company, serving residential and commercial customers with lawn, tree and shrub care. • Prospected for new residential and commercial business through cold-calling in person at residences and businesses.• Shifted into a Supervisor/Training role for 2009 season; recognized as 2007 Rookie Sales Consultant of the Year in the region.

Oversaw the opening of a new location and managed operations; led store to consistently rank #1 in the region at a retail store which offered short-term rentals of movies and video games.