Brock Hatch Email & Phone Number

- Ran and Manage team of 8-10, schedules and time off requests, including Coaching and General Development- Managed hiring process for store, including managing job postings, interviews and onboarding- Managed Daily close, including daily deposits, inventory audits and lock down of building- Biotrack, Metrc, Leaf Logix, Weedmaps. Leafly, Dutchie and Flowhub Trained- Increased profit by $35000-$40000 month over month, Increasing revenue by 147%- Redirected intention of company to close store down, instead showed growth and potential in store. - Trained staff on high level terpene, and cannabinoid knowledge. Including sales tactics. - Increased ATV for location by average of $6 in first 2 months. - Increased Reviews for locations with multiple successful campaigns gaining close to 350 5 Star Ratings.- Lead multiple successful diversity and inclusion campaigns throughout the company. - Created and provided company wide training on Community Engagement in correlation with increasing profit. - Created successful social media education account- Involved in purchasing, bringing in multiple new brands to the fold that have increased traffic and revenue company-wide

- Ran and Manage team of 10, schedules and time off requests, including Coaching and General Development- Managed hiring process for store, including managing job postings, interviews and onboarding- Maintained all HR/Compliance Operations for Western Region- Tasked within 1st 30 days to, Hire entire new staff for store, integrate a new point of sale system (Leaf Logix), and move stores revene into green- Highest Selling ATV since position taken while maintaining operations- Increased Location ATV by $5- Created Educational environment and educational sales focus which lead to a $20,000 increase in sales within 3 Months- Placed in charge of purchasing and vendor relationships- Transitioned Store into place of profitability, all operations managed while increasing profit margin- Initiated and put into practice an active 1x1 program, to coach and improve Patient Consultants- Managed Daily close, including daily deposits, inventory audits and lock down of building- Biotrack, Metrc, Leaf Logix, Weedmaps. Leafly and Dutchie Trained- In charge or all marketing campaigns for store and western region- Sent to Multiple Conferences on behalf of the company to learn more sales & Marketing Tactics

Salem, Oregon, United States

- Was Transitioned into Store Leader after buyout- Introduced a 1x1 program to location that decreased turn over.- Ran and Manage team of 10, schedules and time off requests, including Coaching and General Development- Managed hiring process for store, including managing job postings, interviews and onboarding

Portland, Oregon Metropolitan Area

- Managed hiring process for store, including managing job postings, interviews and onboarding- Managed All Inventory, including creating all product in systems for hire, completing daily audits and adjustments- Highest Selling ATP over a 10 week period while maintaining operations- Selected as HR Point of Contact, familiarized with OSHA, and managed in resolving conflicts within team members- Managed Daily close, including daily deposits, inventory audits and lock down of building- Biotrack and Metrc Trained

Salt Lake City, Ut

- Global Customer Support- Maintained 95+ Satisfaction rating- Planned and executed Corporate events, Hosting management, Corporate retreats, Office Move and multiple parties- Supported the High Level Executives with all planning and travel, as well as hosting major events for high level executives in SLC with Management from all over the world- Maintained and managed office and office inventory- Executed a major move and office redesign in the last 6 months

Greater Salt Lake City Area

Lead Customer Satisfaction Team for 22 weeks at 100%Trained in email communication and achieved high numbersLead the Subject Matter Expert Team, maintained and scheduled meetings and created trainingAssisted in the Training of all Agents from 05/15 - 07/17Assisted with Multiple Special Projects, mostly geared towards Training and DevelopmentSalesforce, Zendesk, Jira ExperienceCertification in Training, Product Development, & Marketing