Brock Bailey Email & Phone Number

West Des Moines, Ia, Us

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Work involves multitasking and handling multiple tasks simultaneously: listening, answering questions, viewing multiple windows and order entry.Handle inbound and outbound calls to customers to assist with their policy related questions and verify and document information.Makes outbound follow-up calls to customers to inform them of new products/services or upsell them on enhanced packages.Establish rapport with new and existing customers.Brought in new customers through sales of property, fire and auto insurance products.

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Processing (property-casualty) new business/renewals and endorsements for assigned accounts and handles basic underwriting analysis for some routine new business applications. Processing cancellations, notices of non-renewal, renewal notices and loss run requests for all policies written by the company.Quotes, binds, invoices and issues policies for new and existing agents while providing prompt customer service.Understanding the key components of common products in the property-casualty line of business or insurance segment. Handling the incoming and outgoing phone calls in a professional and appropriate demeanor which facilitates a customer service atmosphere.

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Assist Agents and Policy Holders with inquiries regarding policy changes, billing concerns, and document requests. Serve a first line of contact between customers and departments such as Underwriters, Sales Agents, and Claims Representatives.Perform outbound calls and follow-up work as required to service policyholder requests.De-escalating sensitive situations by providing appropriate and professional solutions.Promoting Nationwide values by practicing the GEDAC "Greet, Engage, Discover, Act, and Close" model consistently.

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Brought in new customers through sales of property, fire and auto insurance products.Interviewed prospective clients to obtain data about their needs, the physical condition of the property/auto to be insured, and to discuss any existing coverage.Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.Inspected property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.Ensured that policy requirements are fulfilled, including completion of appropriate forms, according to state rules. Contacted Underwriter if needed for policy errors.

Menlo Park, Ca, Us

Financial Crimes Specialist for Consumer and Business Accounts.

Cedar Rapids, Iowa, Us

Customer Service & Sales Representative for Verizon (TV, Data, and Phone).Took ownership of the customer’s needs, and always looked at the problems through until they are fully resolved.Dealt efficiently with questions and queries from customers.Kept up to date with all the company's products, services and procedures. Promoted the company’s products and services to customers.Handling objections professionally.

Alpharetta, Georgia, Us

Developed selling and management skills.Helped this store achieve records with revenue, sales, and warranty.Mentor to many new Wireless Sales Managers.I won numerous outstanding awards for profit and sales growth and achievements.Became the Internim District Manager for the Iowa District from May of 2012 to July of 2012.Developed successful sales associates into sales managers through in store leadership and mentoring.

Pittsburgh, Pa, Us

Helping customers improve their quality of life.Receive, check, and shelve merchandise orders to ensure GNC's standard of store presentation.Perform all register operations.Ability to complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures, as required.Responsible for keeping store clean and uncluttered.

Conducted monthly performance reviews.Controlled payroll and expenses.Developed and coordinated weekly game plans to achieve profits.Coached sales associates on a daily basis to maintain customer satisfaction.Responsible for inventory and stocking.Assigned weekly work schedules for associates.Managed visual merchandising and display for the store.Assigned sales targets for my associates and used reinforcement when necessary.

Assisted management with store operations.Assisted with supervising the daily opening and closing procedures Appointed as AT&T wireless sales expert for this RadioShack store. RadioShack's Manager-in-Training Graduate April 2007.

Parsippany, New Jersey, Us

Operated a packaging machine and repaired when necessary to avoid down time.Developed effective communication skills with co-workers and team members.

Chicago, Illinois, Us

Excelled in Customer Satisfaction.Operated cash drawers.Assisted with inventory and stocking.Salesperson of the Month for October 2002.

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Responsible for examining each item that was being packaged.Developed strong teamwork skills on the production line.

Denver, Colorado, Us

Assisted with customer's questions and acted in solving their request.Consistently communicated with customers by telephone and face to face.Responsible for opening and closing procedures.

Assisted customers with their financial transactionsBalanced and was responsible for cash drawers containing large amounts of cashAssigned to distribute corresponding mail to appropriate departments

Bachelors Degree: Arts In Communication, Management, Sales, Finance

Associate Of Arts (A.A.), Business Administration And Management, General