Network Administrator / Customer Support Supervisor
Corporate Network Ecom, Llc
• Maintained 40-node office network and computer systems, including Windows NT Domain and Windows 2000 Active Directory Domain, e-mail server, web server, printing services, firewall, internet services, and TCP/IP communication• Supervised employees with project management, tasking, annual performance reviews and day-to-day supervision • Led Denver office customer support operations, including tracking of customer issues, customer billable hours, and product delivery of software releases and patches• Conducted product installations and staging at nationwide customer locations including training and customer support for proprietary software products• Maintained company-wide phone system including wiring, handset connections, and phone number assignment• Created and maintained vendor relationships and contracts, including communications, building services, facilities contractors, and computer resellers