Brock Frederiksen Email & Phone Number

Scottsdale, Az, Us

Phoenix, Arizona

-Support customers via phone and SMS when inquiring about an Opendoor home-Exceed Individual Metric goals in February, March 2017-Promoted to Team Lead position April 2017-Assist with the creation of new processes and training documents -Be a point of contact for all buyer sales associates throughout their shifts

Work as a specialist for all Verizon mobile devices in a retail store. Responsibilites include troubleshooting customers devices, assist customers and businesses with upgrading their equipment, and assist new customers wanting to join the Verizon network. ♦ Golden Rep (Highest Customer Service Rating) in 2015 Q4, 2016 Q3♦ Top 10 sales rep throughout entire district (89 sales reps total) in March 2016♦ Selected as the Lead Small/Medium Business sales rep for the store

American Express Desert Ridge

Responsibilities include making changes in various data models, transition completed projects to a Database Administrator, perform data analysis on data models, attend meetings for projects, and assist with finding the lead data architects and database administrators for numerous applications.• Managed a department wide spreadsheet that contained crucial information on approximately 2,800 applications• Assisted with the creation of a new system that changed the way project teams engage our department• Sent out a weekly report noting any new, modified, or deleted applications in the department

Worked as an over the phone technical support Tier 1 advisor for the Computers and Wireless Multimedia departments. Performed troubleshooting on Mac computers and Mac OS X software, as well as wireless/wired networking and Apple TVs. Started as a part-time “college” advisor and was promoted to a full-time advisor upon graduating from ASU.• One of three college advisors on my team to get selected to extend after our first year on the job• Selected to perform a Tier 2 rotation after exceeding at the Tier 1 level• Chosen to move from computers to a specialized department, wireless multimedia• Performed a rotation at an Apple Retail Store and assisted customers with their iOS devices

Scottsdale 101

Responsibilities included cleaning halls, bathrooms, and theatres, selling goods in the concession stand, selling tickets and answering phones in the box office, and directing people to the correct theatre at the door.

Called local businesses to hand out advanced screening passes for upcoming FOX SEARCHLIGHT films, set up promotional events to advertise those upcoming films, and screen upcoming films to gather audience reactions before they are released to theatres.