I am using my diverse skill-set and my exceptional customer service abilities to rise to the top of this field. I have been the top producer on my team every month since I transferred to the Sales Department in May.

- Respond to written and verbal customer complaints and concerns. - Manage, monitor, and track daily Customer Service Index Scores.- Generate repair orders for all new car Perfect Delivery Inspections and transport damage issues.- Facilitate all parts and accessories installation on new vehicle purchases. - Manage, track, and expedite all paint warranty claims. - Organize, staff, arrange participants, tract attendance, and manage all marketing for Honda's "New Owner… Show more - Respond to written and verbal customer complaints and concerns. - Manage, monitor, and track daily Customer Service Index Scores.- Generate repair orders for all new car Perfect Delivery Inspections and transport damage issues.- Facilitate all parts and accessories installation on new vehicle purchases. - Manage, track, and expedite all paint warranty claims. - Organize, staff, arrange participants, tract attendance, and manage all marketing for Honda's "New Owner Workshops". - Solicit donations from vendors and local businesses for cross-promotional purposes. - Manage all post service-related follow-ups with customers.- Coordinate repairs or accessory installations for both Service and Sales Departments. - Build relationships with Diamond Honda's customers, vendors, local businesses, and various Honda corporate leaders. Show less

- Managed this upscale South Orange County, semi-fine dining restaurant.- Prepared staff schedules for the bar, managed operations, controlled liquor costs, and supervised daily operations. - Engaged with customers throughout the day to both solve problems and to ensure excellent service.

- Managed this high volume restaurant with professionalism, and high level of multi-tasking skills.- Dealt directly with customers to solve all related restaurant concerns.- Worked as Assistant to the General Manager.- Responsible for store operations including hiring, termination, scheduling, managing food preparation.- Planning and arranging all banquets- Maintaining projected monthly budgets and sales.