- Designed and developed custom PCI Compliant online multi-site shopping cart in PHP/jQuery/MySQL utilized by multiple franchise brands.- Developed custom PCI Compliant Point of Sale touch screen application in C#/.NET/WPF/MSSQL on three person team using Git, deployed to and supported franchises around the country.- Managed all company and client servers, reducing recurring hosting costs by consolidating servers while improving stability, monitoring and reporting.- Converted old company sites to WordPress and Drupal to improve ability to manage content and control access to resources for franchise owners around the country.- Maintained all company and client websites, email, databases, etc.

- Quickly climbed the corporate ladder from Tier 1 Technical Support to Chief Technology Officer within 3 years leading over 20 team members in fully managed hosting for SMB around the world with emphasis on Microsoft technologies and superb customer service.- Designed and implemented complex custom solutions involving all Microsoft Server Products including Windows Server, IIS, SQL Server and Hyper-V such as High Availability Cloud Solutions (Load Balancing and Clustering), and MS Business Productivity Online Suite (Exchange, SharePoint, Office Communicator, Office LiveMeeting).- Reduced time and effort to provision, maintain and troubleshoot servers through automated system provisioning, configuration, remote management and monitoring using PowerShell.- Mentored Support Technicians, Systems Administrators, Supervisors, and Sales/Billing departments on complex issues, projects, and questions. Go-to guy for sales and technical consultation and conference calls.- Designed and implemented custom supervisor web management interface using C#/ASP.NET/MSSQL/SSRS regularly used by supervisors and managers for monitoring, reporting and alerts.- Upgraded internal infrastructure from 2003 to 2008 R2, including Active Directory. Deployed Windows 7 image to all workstations and managed through GPO and PowerShell.- Interacted heavily with technical and business executives as well as customers to define products, policies, procedures and to provide input for strategic planning.- Wrote computer system procedure, specifications, user manuals and knowledge base articles for internal use and customer facing material.- Security Awareness and Action Team leader; in charge of security for all shared hosting infrastructure and internal company security policies. Familiar with NESSUS, Nmap, Snort, McAfee, Symantec, Security+ etc.