Jonathan Brock Email and Phone Number
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Jonathan Brock personal email
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I believe that leadership is about empowering others to rise to their fullest potential. With a career that started from the ground up, I’ve embraced every challenge as an opportunity to learn, grow, and help others do the same. My passion lies in creating high-performing teams that are driven by clear communication, trust, and a relentless pursuit of excellence.Over the years, I’ve developed a leadership style rooted in extreme ownership, accountability, and a commitment to continuous improvement. I thrive on building systems that not only enhance operations but also create a culture where people feel valued and inspired to contribute their best.Whether I’m mentoring aspiring leaders, redefining processes, or building something new from the ground up, my goal is always the same: to lead with integrity, foster collaboration, and help others achieve more than they thought possible. If you’re passionate about leadership, team dynamics, or driving growth, let’s connect—I’d love to share ideas and collaborate.
Cis
View- Website:
- cissdm.com
- Employees:
- 66
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Director Of Support ServicesCis Jul 2024 - PresentBoise, Idaho, United States
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Audio EngineerChristian Faith Center Jul 2021 - PresentNampa, Idaho, United States -
Sr. Manager, Global Service And SupportCradlepoint Oct 2021 - Jul 2024Boise, Idaho, United States• Cultivates a positive work atmosphere with a keen emphasis on fostering employee development and nurturing individual growth.• Skillfully collaborates with cross-functional teams, driving process improvements and new product launches to enhance customer experiences and organizationalgrowth, while effectively communicating with both technical and non-technical stakeholders.• Led the team in achieving and maintaining an exceptional average CSAT rating of +4.86 (out of 5) since becoming a Senior Manager.• Managing a team of 5 managers and 50 individual contributors, offering guidance and support in technical operations.• A resource for the team, adept at removing roadblocks and addressing challenges to ensure a streamlined and efficient workflow.• Successfully handled high-level escalations and elevations; effectively resolving critical problems and ensuring customer satisfaction.• Effectively resolved critical customer escalations and elevations providing high levels of customer satisfaction. -
Manager, Global Service & SupportCradlepoint Jun 2019 - Oct 2021Boise, Idaho• Invested in the professional growth of team members, providing mentorship that propelled several individuals into well-deserved leadership positions.• Guided a diverse team of support engineers and technical support specialists spanning two regions (80% in NA and 20% in EMEA), overseeing daily operations and ensuring a seamless resolution of customer issues while prioritizing customer experience.• Spearheaded the transformation of a customer service team into a technical support team, demonstrating strong leadership in conceptualizing and executing the transition.• Established a comprehensive training plan, cra ed detailed documentation, and designed a curriculum to facilitate a seamless transition, ensuring each team member was well-equipped for their new role.• Contributed significantly to the enhancement of employee well-being by elevating the minimum pay from $12 per hour to $20 per hour for those assuming new responsibilities.• Orchestrated initiatives resulting in a remarkable 40% increase in team e iciency and a noteworthy customer satisfaction rating of 4.8 out of 5.
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Enterprise Support EngineerCradlepoint Nov 2018 - Jun 2019Boise, Idaho• Provided advanced technical support to enterprise businesses; addressing complex networking and connectivity issues.• Successfully handled high-level escalations and elevations; e ectively resolving critical problems and ensuring customer satisfaction.• Collaborated with cross-functional teams, including product development and engineering, to develop solutions for intricate technical challenges. • Acted as a trusted point of contact for customers, delivering prompt and e icient assistance while maintaining a high level of professionalism.
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Technical DirectorChristian Faith Center Sep 2016 - Nov 2018Nampa, Id
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Licensed Real Estate ProfessionalHomes Of Idaho Nov 2015 - Jan 2018Nampa, Id -
Enterprise Support EngineerCradlepoint, Inc. May 2015 - Sep 2016Boise, Idaho
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Technical Support Representative Level 1Cradlepoint, Inc. Aug 2014 - Apr 2015Boise, Idaho
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Customer Service RepresentativeCradlepoint, Inc. Nov 2013 - Aug 2014Boise, Idaho Area
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Inside Sales RepresentativeCradlepoint Apr 2011 - Nov 2013Boise, Idaho
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Licensed Real Estate ProfessionalColdwell Banker Tomlinson Group Apr 2013 - Oct 2015Nampa, Idaho
Jonathan Brock Skills
Jonathan Brock Education Details
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Treasure Valley Community CollegeGeneral Education W/ Elementary Education Emphasis
Frequently Asked Questions about Jonathan Brock
What company does Jonathan Brock work for?
Jonathan Brock works for Cis
What is Jonathan Brock's role at the current company?
Jonathan Brock's current role is Director of Support Services - CIS.
What is Jonathan Brock's email address?
Jonathan Brock's email address is jb****@****int.com
What is Jonathan Brock's direct phone number?
Jonathan Brock's direct phone number is +120861*****
What schools did Jonathan Brock attend?
Jonathan Brock attended Treasure Valley Community College.
What are some of Jonathan Brock's interests?
Jonathan Brock has interest in Guitar, Bass Guitar, Real Estate, New Technologies, Arts And Culture.
What skills is Jonathan Brock known for?
Jonathan Brock has skills like Sales, Managed Services, Business Development, Channel Partners, Sales Process, Networking, Marketing, Channel, Mobile Devices, Cloud Computing, Telecommunications, Wireless Networking.
Who are Jonathan Brock's colleagues?
Jonathan Brock's colleagues are Jeevan Banga, Alex Pitra, Micheal Parker, Christopher Valdes, Joshua Farris, Jonah Ferguson, Andrew Dodd.
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Jonathan Brock
Video Editor | Expert In Documentary & Corporate Storytelling | Tv, Branded Content & Event Highlights I BiographiesLos Angeles Metropolitan Area -
Jonathan Brock
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