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Brock Lepin Email & Phone Number

🚀 Customer Success Manager: Driving Client Satisfaction, Retention & Revenue Growth To Unprecedented Heights at Blue Cross and Blue Shield of Nebraska
Location: Omaha Metropolitan Area, United States 3 work roles 2 schools
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Role
🚀 Customer Success Manager: Driving Client Satisfaction, Retention & Revenue Growth To Unprecedented Heights
Location
Omaha Metropolitan Area, United States
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Brock Lepin is listed as 🚀 Customer Success Manager: Driving Client Satisfaction, Retention & Revenue Growth To Unprecedented Heights at Blue Cross and Blue Shield of Nebraska, a with 1134 employees, based in Omaha Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Brock Lepin.

Brock Lepin previously worked as Strategic Account Executive, Mid-Market at Blue Cross And Blue Shield Of Nebraska and Account Executive - Small Group at Blue Cross And Blue Shield Of Nebraska. Brock Lepin holds Bachelor Of Business Administration (Bba), Graduated Cum Laude: Gpa 3.73 from University Of Illinois At Chicago.

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Email format at Blue Cross and Blue Shield of Nebraska

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Blue Cross and Blue Shield of Nebraska

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About Brock Lepin

As a seasoned Customer Success Manager with over two decades of experience under my belt, I've honed my skills in driving client satisfaction, retention, and revenue growth to unprecedented heights. Throughout my career, I've become adept at leading cross-functional teams, orchestrating their efforts to deliver exceptional service and support that exceed client expectations.My journey in customer success has been marked by a relentless pursuit of understanding customer needs at their core. This deep understanding has been instrumental in crafting tailored solutions and strategies that not only meet but anticipate the evolving needs of our clientele.One of my proudest achievements is my proven track record of implementing strategic initiatives that optimize the customer experience while aligning seamlessly with overarching business objectives. Whether it's streamlining processes, introducing innovative technologies, or fostering a culture of proactive support, I thrive on finding creative solutions to enhance customer satisfaction and drive sustainable growth.Communication lies at the heart of my approach. I believe in the power of clear, transparent communication to build trust and rapport with clients. By actively listening to their feedback, concerns, and aspirations, I'm able to forge meaningful, long-lasting partnerships built on mutual respect and shared goals.Above all, I am dedicated to the art of driving customer success. It's not just a job for me; it's a passion. I find immense fulfillment in seeing our clients thrive, knowing that my contributions have played a part in their success story. In every interaction, I strive to embody this dedication, ensuring that each client feels valued, supported, and empowered to achieve their business objectives.In essence, my career has been defined by a relentless commitment to driving customer success through innovation, collaboration, and unwavering dedication. And as I look ahead, I am excited to continue this journey, leveraging my experience and expertise to propel both my clients and my organization to even greater heights of success.

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Blue Cross and Blue Shield of Nebraska
Blue Cross And Blue Shield Of Nebraska
🚀 Customer Success Manager: Driving Client Satisfaction, Retention & Revenue Growth To Unprecedented Heights
omaha, nebraska, united states
Employees
1134
AeroLeads page
3 roles · 13 years

Brock Lepin work experience

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Strategic Account Executive, Mid-Market

Current

Omaha, Ne

Lead approximately 25 to 30 groups while driving renewal and cross-selling of various products and services. • Achieved exceptional retention rates, maintaining strategic partnerships with brokers at 96% in 2019, 97% in 2020, 96.55% in 2021, 100% in 2022, and 98% in 2023, showcasing a consistent track record of loyalty and trust. • Cultivated strong, collaborative relationships with cross-functional teams, collaborating closely with Underwriting, Client Consulting, Legal, Communications, and Customer Service to drive company objectives effectively.• Play a pivotal role in annual group financial reviews, leveraging insights to discuss new product/service offerings and provide informed recommendations based on critical factors such as large claims.• Owned and nurtured relationships with key brokers, including the largest broker in the business, demonstrating strategic influence and impact.• Actively participated in community engagement activities such as health fairs, open meetings, lunches, and golf events, fostering lasting connections and reinforcing relationships with brokers and groups.

2017 - Present ~9 yrs 6 mos

Account Executive - Small Group

Omaha, Nebraska, United States

Through meticulous planning, proactive communication, and strategic initiatives, I not only met but exceeded company objectives. This effort solidified BCBSNE's position as a trusted partner in the marketplace, reinforcing our commitment to excellence and our dedication to serving our clients with integrity and distinction.• Drove engagement and knowledge dissemination through regular quarterly broker meetings, offering insights into current initiatives and upcoming developments at BCBSNE, ensuring brokers remained informed and empowered.• Orchestrated targeted broker trainings in collaboration with various departments within BCBSNE, including Wellness, Care Management, and broker training for CE credits, fostering a culture of continuous learning and professional development.• Achieved remarkable retention metrics by implementing proactive engagement strategies with brokers and groups year-round, offering candid recommendations, and fostering enduring relationships built on trust and mutual respect.

2016 - 2017 ~1 yr

Consultant, Case Manager

Omaha, Ne

Leveraged comprehensive analysis to tailor educational and enrollment solutions across diverse target markets, ensuring optimal benefit utilization. My role involved directing end-to-end enrollment processes for clients, collaborating seamlessly with brokers, plan administrators, and internal stakeholders to facilitate smooth employee enrollment and ensure a comprehensive understanding of available benefits. This transition allowed me to apply my expertise in a more consultative capacity, ensuring that each client received tailored solutions that met their unique needs while maximizing the value of their benefits package.• Achieved trust and confidence of brokers and groups, consistently delivering valuable recommendations and demonstrating in-depth knowledge of company products.• Spearheaded group implementation initiatives at Lincoln Financial, overseeing paperwork submission and system integration to ensure seamless onboarding and operational efficiency.• Orchestrated the case installation process, leading internal resources and managing client expectations effectively, ensuring seamless integration and satisfaction throughout the implementation journey.

2014 - 2016 ~2 yrs
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Colleagues at Blue Cross and Blue Shield of Nebraska

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2 education records

Brock Lepin education

FAQ

Frequently asked questions about Brock Lepin

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What company does Brock Lepin work for?

Brock Lepin works for Blue Cross and Blue Shield of Nebraska.

What is Brock Lepin's role at Blue Cross and Blue Shield of Nebraska?

Brock Lepin is listed as 🚀 Customer Success Manager: Driving Client Satisfaction, Retention & Revenue Growth To Unprecedented Heights at Blue Cross and Blue Shield of Nebraska.

Where is Brock Lepin based?

Brock Lepin is based in Omaha Metropolitan Area, United States while working with Blue Cross and Blue Shield of Nebraska.

What companies has Brock Lepin worked for?

Brock Lepin has worked for Blue Cross And Blue Shield Of Nebraska and Lincoln Financial Group.

Who are Brock Lepin's colleagues at Blue Cross and Blue Shield of Nebraska?

Brock Lepin's colleagues at Blue Cross and Blue Shield of Nebraska include Kandis Mccafferty, Karen Vonweihe, Patty Jackson, Jason Rothermund, and Seth Orndorff, Asa, Maaa.

How can I contact Brock Lepin?

You can use AeroLeads to view verified contact signals for Brock Lepin at Blue Cross and Blue Shield of Nebraska, including work email, phone, and LinkedIn data when available.

What schools did Brock Lepin attend?

Brock Lepin holds Bachelor Of Business Administration (Bba), Graduated Cum Laude: Gpa 3.73 from University Of Illinois At Chicago.

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