Brock R. Mcmorran, Cht Email & Phone Number

Cincinnati, Ohio, United States

In this role, I support and ensure the success of all team members through our Next Level training platform. I identify and monitor training needs in the organization, then design, plan, and implement all training programs, policies and procedures to fulfill those needs. I provides clearly defined training opportunities and certifications for team members within the organization and interact with all levels of our Operations Team. I provide feedback through coaching to managers and hourly team members. I also consults in the process to realize our Vision of creating a center for training and development.

Oakley Square

Clifton

As an Assistant General Manager (AGM) at one of the company's main training stores, Brock is responsible for all day-to-day operations of the restaurant (FOH and BOH), while focusing efforts in the training and development of new managers and hourly employees. Additionally, Brock is responsible for interviewing candidates on a weekly basis, holding employee reviews, running successful shifts, maintaining product quality, handling facility issues, resolving customer and staff issues, and exceeding guest expectations, every time.

Cincinnati, Ohio Area

As the Business Development Intern at Xecutive Metrix, Brock was responsible for establishing, prioritizing, and reaching out to a list of targeted companies based on XM's strategic initiatives while maintaining the firm's CRM platform. In addition to his focused efforts, Brock actively participated in strategy discussions, made presentations to clients, met with business advisors, wrote/edited proposals, and monitored revenue forecasts.

Cincinnati, Ohio

As the Legislative Vice President of the Student Government Association (SGA) at Xavier University, Brock worked alongside the President and Administrative Vice President and was responsible for acting on behalf of and representing his fellow students to high-level University leadership in addition to promoting communication among all branches of SGA and the Xavier community, including students, faculty/staff, administration, and university partners.

Newport, Kentucky

As a team member at the largest and fastest growing Enterprise Rent-A-Car branch in the Greater Cincinnati area, Brock had extensive experience in management, sales, and most of all, customer service. During his time at EHI, customer satisfaction increased 14 points from a score of 72 to 86- well above the company average- and the branches successes continued to grow in number. Brock also worked in business development and solidified contractual agreements with dealerships, insurance providers, and various corporate rental accounts.

Interacted heavily with customers on a commission-sale basis, leading to repeat visits and overall rapport with customersCreated inspiring floor displays, yielding customer interest and increased sales. Handled register and transactions in a timely matter, resulting in high customer satisfaction

Earned ARC certifications, guaranteeing a safe pool area for members and guestsProvided swim lessons, leading to greater swimming proficiency in students Monitored the pool and surrounding area, safeguarding members from hazardous activities and situations

Answered incoming calls with care and concern, leading to elevated caller satisfaction Organized and maintained official student records, ensuring efficient and proper accessActed as median between students and administration, creating both a comfortable and professional atmosphere

Designated work areas for employees, increasing overall efficiency Maintained inventory of stockrooms, ensuring inventory rotationMotivated employees, creating a friendly workplace

Bsba, Entrepreneurship/Entrepreneurial Studies & Management (Double), Senior

Activities and Societies: Student Government Association, Board of Elections, Resident Student Association, Delta Sigma Pi, Student.

Diploma, Basic Studies & Ap Coursework, Graduate

Activities and Societies: Professional Business Co-Op, Student Council, Intra-City Student Council, Enrollment Management Task Force.