Brock Molmen Email & Phone Number

Bellevue, Washington, United States

Minneapolis, Minnesota, United States

• Led a specialized team of 12 that curated business travel needs for Skyteam corporate customers. Had biweekly meetings with team members on their performance, reviews and challenges.
• Implemented and deployed new technology to improve efficiency and accuracy for more than 1000 inquiries/transactions on a monthly basis.
• Developed a series of KPIs to track a team of 50’s performance and consistency, resulting in improved productivity, troubleshooting efficiency, and net promoter scores.
• Initiated in-depth analysis of customer needs and improved operational processes with a cross-functional team to streamline workforce allocation and in/external communication, which led to increased customer.

Minneapolis, Minnesota, United States

• Took ownership of tasks with a mind of prioritizing escalating issues and resolved them in a timely manner. Documented recurring questions and suggested possible solutions and process alterations.
• Improved personal performance metrics (net promoter, customer satisfaction score, etc.) by 30%, working with multiple departments.
• Helped design international aviation tax and policy training courses/materials. Traveling to other campuses to onboard and teach Delta associates.

Minneapolis, Minnesota, United States

• Worked with customer databases to resolve their needs while maintaining PCI compliance. Leveraged contact time to upsell various services and products.
• Mentored newly hired specialists and offered knowledge and experience. Assisted to de-escalate multiple customer service incidents under pressure.

Full Stack Software Engineering

Full-stack software engineering immersive student in an intensive, twelve-week, 450+ hour program focused on product development.

Bachelor Of Fine Arts - Bfa, Multimedia Design