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Brock Smith Email & Phone Number
Global Team Leader & Strategist | Expert in Technical Support, Customer Service, and Operational Efficiency | Implementer of Customer Support Programs and Process Improvements | Customer Champion
at
Walmart Data Ventures
1 work email found
@checkr.com
4 phones found area 407 and 630
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Team Leader & Strategist | Expert in Technical Support, Customer Service, and Operational Efficiency | Implementer of Customer Support Programs and Process Improvements | Customer Champion
Location
Oviedo, Florida, United States
Who is Brock Smith? Overview
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Quick answer
Brock Smith is listed as Global Team Leader & Strategist | Expert in Technical Support, Customer Service, and Operational Efficiency | Implementer of Customer Support Programs and Process Improvements | Customer Champion at Walmart Data Ventures, based in Oviedo, Florida, United States. AeroLeads shows a work email signal at checkr.com, phone signal with area code 407, 630, and a matched LinkedIn profile for Brock Smith.
Brock Smith previously worked as Director Customer Support at Walmart Data Ventures and Director, Candidate Experience at Checkr, Inc.. Brock Smith holds Business Administration And Management, General from Western Governors University.
Company email context
Email format at Walmart Data Ventures
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{first}.{last}@checkr.com
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Profile bio
About Brock Smith
I am a strategic and committed professional with a proven track record of leading and managing a global team, directly overseeing hundreds of dedicated employees and key leadership personnel. Over the years, I have cultivated in-depth expertise in building strong collaborative relationships, which has enabled me to devise and successfully implement world-class customer success programs.My skill set is varied and comprehensive and includes strategizing to enhance the support team's scalability, ensuring our platform's customers receive an experience that is unmatched in its excellence. A visionary leader, I have achieved success in outlining strategic direction, executing roadmaps, establishing priorities, and managing investment plans. I am continually assessing and refining best practices based on key metrics, including customer satisfaction and service level agreements (SLAs).AREAS OF EXPERTISE:Client Success | Technical Support Leadership | Customer Service | Support Operations | Call Center Operations | Help Desk Environments | Team Leadership & Success | Cost Reductions | Process Improvements | Service Delivery | Goal Achievement | Operational Efficiency | Performance Management | Employee Morale | Employee Improvement Initiatives | Client Needs Analysis | Customer Service Operations | Productivity Management | CRM and Telephony ToolsAcross all areas of my expertise, my primary focus has always been to maximize efficiency, optimize processes, and elevate performance. I am driven by the success of my team, the satisfaction of our customers, and the continuous growth and advancement of our operations. I invite connections from like-minded professionals who are as dedicated to excellence as I am. Let's explore how we can collaborate to achieve unprecedented results.
Listed skills include Enterprise Software, Storage, Technical Support, Backup Exec, and 45 others.
Current workplace
Brock Smith's current company
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12 roles · 29 years
Brock Smith work experience
A career timeline built from the work history available for this profile.
Director Customer Support
Current
Oct 2023 - Present
Director, Candidate Experience
As the Director of Candidate Experience at CHECKR's newly established Orlando headquarters, I have been instrumental in shaping the candidate experience teams from the ground up. Through initiating and spearheading the recruitment process, I successfully expanded the team to include 75 members in a span of three months, leading to our distinction as the.
Sep 2021 - Sep 2023
Sr. Manager, Customer Support
As the Senior Manager of Customer Support at ServiceNow, I successfully supervised a high-performing team of 12 to 15 senior technical support engineers, consistently achieving our key performance indicator (KPI) targets, even under high-pressure conditions.My responsibilities expanded across international borders, as I conceptualized and facilitated.
Sep 2020 - Sep 2021
Director Technical Support
During my tenure as Director of Technical Support at Houghton Mifflin Harcourt, I was responsible for consolidating the management structure and support processes of multiple teams supporting different products and platforms. This strategic initiative increased the uniformity of the customer experience and elevated customer satisfaction (CSAT) across all.
Mar 2016 - Sep 2020
Director, Customer Support
As Director of Customer Support at Greenway Health, I led a team responsible for 60% of the customer base across six of the company's eight product lines. Our work was headquartered in corporate operations, where I spearheaded various support initiatives aimed at elevating the customer experience.Under my leadership, we were able to increase customer.
Jun 2013 - Mar 2016
Director, Americas Backup Exec Support Delivery
As the Director of America's Backup Exec Technical Support at Symantec Software, I was tasked with servicing over 600K customers and addressing 6K cases monthly across North, South, and Central America. I led a robust help desk team of 190 employees across four call centers, ensuring swift and efficient resolution of all cases.To optimize operations and.
2008 - 2013
~5 yrs
Sr. Manager Us Backup Exec Backline Support
Sr. Manager of Backline responsible management of Backline Engineers while owning the engineering relationship from the perspective of support..
2004 - 2008
~4 yrs
Manager, Backup Exec Advanced Technical Support
Led a team of Technical Support Engineers dealing with escalated issues from lower-level teams and enterprise-level customers.
2001 - 2004
~3 yrs
Supervisor, Backup Exec Frontline Support
Entrusted to oversee 12 Frontline Helpdesk Analysts in handling client issues, while also sourcing over 40 new Analysts. Facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
2000 - 2001
~1 yr
Frontline Support Engineer, Backup Exec
1999 - 2000
~1 yr
Contract Network Administrator
Engineering Software Services
1997 - 1999
~2 yrs
6 education records
Brock Smith education
Business Administration And Management, General
Western Governors University
Education record
University Of Phoenix
Netware Cne, Information Technology
Dershya Institute
Education record
Valencia College
Education record
University Of Central Florida
Education record
Oviedo High
FAQ
Frequently asked questions about Brock Smith
Quick answers generated from the profile data available on this page.
What company does Brock Smith work for?
Brock Smith works for Walmart Data Ventures.
What is Brock Smith's role at Walmart Data Ventures?
Brock Smith is listed as Global Team Leader & Strategist | Expert in Technical Support, Customer Service, and Operational Efficiency | Implementer of Customer Support Programs and Process Improvements | Customer Champion at Walmart Data Ventures.
What is Brock Smith's email address?
AeroLeads has found 1 work email signal at @checkr.com for Brock Smith at Walmart Data Ventures.
What is Brock Smith's phone number?
AeroLeads has found 4 phone signal(s) with area code 407, 630 for Brock Smith at Walmart Data Ventures.
Where is Brock Smith based?
Brock Smith is based in Oviedo, Florida, United States while working with Walmart Data Ventures.
What companies has Brock Smith worked for?
Brock Smith has worked for Walmart Data Ventures, Checkr, Inc., Servicenow, Houghton Mifflin Harcourt, and Greenway Medical.
How can I contact Brock Smith?
You can use AeroLeads to view verified contact signals for Brock Smith at Walmart Data Ventures, including work email, phone, and LinkedIn data when available.
What schools did Brock Smith attend?
Brock Smith holds Business Administration And Management, General from Western Governors University.
What skills is Brock Smith known for?
Brock Smith is listed with skills including Enterprise Software, Storage, Technical Support, Backup Exec, Disaster Recovery, Management, Virtualization, and Cloud Computing.
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