Brock Wallace, Mph Email & Phone Number

Chicago, Illinois, United States

• Developed structure and serve as facilitator for the Medicare Governance Meeting, curating a weekly series with over 30 rotating topics that address key issues and performance indicators across the Medicare line of business• Implemented a redesigned Medicare Performance Management process that provides continuous oversight monitoring through existing and newly created dashboards monitoring comprised of over 175 regulatory and performance requirements • Organized departmental town… Show more • Developed structure and serve as facilitator for the Medicare Governance Meeting, curating a weekly series with over 30 rotating topics that address key issues and performance indicators across the Medicare line of business• Implemented a redesigned Medicare Performance Management process that provides continuous oversight monitoring through existing and newly created dashboards monitoring comprised of over 175 regulatory and performance requirements • Organized departmental town halls focused on delivering strategic updates and education• Mentored and coached consultants through onboarding sessions, trainings, and check-ins• Developed a Medicare divisional community engagement program with an aim to conduct service initiatives for senior populations on a quarterly basis Show less

Chicago, Illinois, United States

• Established an annual Medicare vendor letters implementation process and related materials audit, ensuring that member facing materials are accurate and up to date for 14 external delegated entities acting on behalf of the Medicare MCO• Served as project lead for OTC pharmacy catalog implementation, ensuring 100% timely delivery of materials to members ahead of deadline and identified over $50k in print savings opportunities

Chicago, Illinois

• Served as lead for the CMS Chapter 13/18 Appeals and Grievances project, working with functional business owners to identify existing measures in place as well as gaps tied to requirements• Managed Annual Readiness Vendor workstream, coordinating reverse eligibility file testing as well as timely launch across 16 vendors • Coordinated efforts for the 2019 CMS Program Audit and the 2020 MMAI Performance Measure Validation Audit, including mock audits, evidence collection for… Show more • Served as lead for the CMS Chapter 13/18 Appeals and Grievances project, working with functional business owners to identify existing measures in place as well as gaps tied to requirements• Managed Annual Readiness Vendor workstream, coordinating reverse eligibility file testing as well as timely launch across 16 vendors • Coordinated efforts for the 2019 CMS Program Audit and the 2020 MMAI Performance Measure Validation Audit, including mock audits, evidence collection for requirements, audit logistics management during, as well post-audit remediation initiatives• Developed and managed monthly CMS Preclusion List process, ensuring distribution to delegated vendors Show less

Greater Chicago Area

Plan B events management provides an array of services for small to mid-sized events, including weddings, academic/alumni events, and more. I specialize in events project management, including services such as planning consultations and day of event coordination services• Facilitated planning and execution for an array of events (corporate, private, and not for profit) ranging in size from 15 - 4000 attendees• Owned maintenance of company finances, project budgets, project logs, as… Show more Plan B events management provides an array of services for small to mid-sized events, including weddings, academic/alumni events, and more. I specialize in events project management, including services such as planning consultations and day of event coordination services• Facilitated planning and execution for an array of events (corporate, private, and not for profit) ranging in size from 15 - 4000 attendees• Owned maintenance of company finances, project budgets, project logs, as well as tracking risks, and issues• Managed teams consisting of 2 - 16 individuals, acting as a mentor through feedback and performance initiatives• Met with clients to gather requirements, communicate status updates, and ensure expectations were met• Worked with third party vendors, including facilitating contract negotiations Show less

Greater Chicago Area

• Served as the primary consultant for over 20 implementation, maintenance, and enhancement projects within the financial planning solution (including operating budgeting, management reporting and strategic planning), ensuring the 94% of projects were completed on time and within budget• Facilitated weekly call series with clients, provided project updates, performed demos of system functionalities, as well as recommending best practice procedures to increase value• Led multi-day client… Show more • Served as the primary consultant for over 20 implementation, maintenance, and enhancement projects within the financial planning solution (including operating budgeting, management reporting and strategic planning), ensuring the 94% of projects were completed on time and within budget• Facilitated weekly call series with clients, provided project updates, performed demos of system functionalities, as well as recommending best practice procedures to increase value• Led multi-day client onsite trainings with administrators and end users to ensure system competencies and adherence, as well as conducted a revamp of on-site training practices to improve post go-live preparedness Show less

Greater Chicago Area

The Advisory Board Company is a research, technology, and consulting firm serving a global network of 230,000 leaders in 5,200 organizations across health care and higher education. The firm is committed to transforming crucial industries and strengthen communities. I work with our Revenue Cycle products, which helps hospitals fine-tune your front office, optimize documentation, and be paid correctly for your services. The mission of our technologies is to help hospital executives… Show more The Advisory Board Company is a research, technology, and consulting firm serving a global network of 230,000 leaders in 5,200 organizations across health care and higher education. The firm is committed to transforming crucial industries and strengthen communities. I work with our Revenue Cycle products, which helps hospitals fine-tune your front office, optimize documentation, and be paid correctly for your services. The mission of our technologies is to help hospital executives achieve high revenue performance in order to improve margins to support your hospital's mission.• Served as the technical project manager for data related issues for up to 16 hospital systems, analyzing problems and identifying solutions• Facilitated weekly and bi-weekly calls with senior leaders and c-suite executives, provided project updates, directed or assisted with trainings, and identified recommended improvements to ensure data integrity• Lead multiple 837 and 835 attachment projects that entailed process improvement initiatives including the generation of an 835 mapping manual and reductions of 837/835 rejection rates by an average of 87.5%• Lead an overhaul of technical case logs for member management, resulting in streamlined communications with members as well as more detailed updates for member correspondence via calls and emails Show less

Norfolk, Virginia Area

• Managed content for the Registration for Technical Assistance Portal (REGTAP) on behalf of the Centers for Medicare & Medicaid Services, serving over 26,000 users• Acted as a liaison between the Content Team and IT Department, bridging the gap between business needs and software capabilities• Created and managed an internal e-guide for system support, content training, and software updates• Maintained weekly and monthly reports that identified system trends, issues, and potential… Show more • Managed content for the Registration for Technical Assistance Portal (REGTAP) on behalf of the Centers for Medicare & Medicaid Services, serving over 26,000 users• Acted as a liaison between the Content Team and IT Department, bridging the gap between business needs and software capabilities• Created and managed an internal e-guide for system support, content training, and software updates• Maintained weekly and monthly reports that identified system trends, issues, and potential risks• Developed and facilitated blended learning training exercises to increase knowledge retention• Collaborated in the user acceptance testing process, identifying system errors, potential glitches and product enhancements for upcoming software releases Show less

Norfolk, Virginia Area

•Lead an analysis comparing readmission rates for patients discharged from Sentara Healthcare to home health care and long term care/rehabilitative facilities.•Performed an assessment of causes for readmissions for patients and provided recommendations for process improvement/areas to focus on to reduce readmission rates

Norfolk, Virginia Area

• Acted as project coordinator, providing a smooth transition of Pharmacy benefits for newly acquired/expanded markets, including Ohio, Texas, Kansas, Louisiana, New York, and Washington• Responsible for responding to inquiries from Medicare members and Providers, clarifying benefits, providing member education as well as member’s health referrals for Pharmacy issues• Identified areas of opportunity to improve process for documenting pre-certification and authorization requests for… Show more • Acted as project coordinator, providing a smooth transition of Pharmacy benefits for newly acquired/expanded markets, including Ohio, Texas, Kansas, Louisiana, New York, and Washington• Responsible for responding to inquiries from Medicare members and Providers, clarifying benefits, providing member education as well as member’s health referrals for Pharmacy issues• Identified areas of opportunity to improve process for documenting pre-certification and authorization requests for pharmaceuticals as well as other member encounters utilizing appropriate systems and resources• Created pharmacy process and procedure workflow documents, streamlining pharmacy technician performance Show less

In charge of addressing any and all student concerns along with planning events throughout campus such as Homecoming, Purple Out, Mr. and Ms. Madison, Danville Scholarship, James Madison Week, Graduation, etc. Also, I served as a student advisor for the Class Council officers, mentoring and guiding them through their events.

Sophomore Class Treasurer (2008-2009): Assisted the president in planning and facilitating class activities, such as the Ring Premiere and finals study break, and other Class of 2011 programmingFreshman Class Treasurer (2007-2008): Assisted the president in planning and facilitating class activities, such as the Mr. Freshman Pageant and Operation Smile Philanthropy week, and other Class of 2011 programming

Master'S Degree, Public Health

Activities and Societies: MPH Class of 2014 - Events Coordinator -Coursework included Community Assessment, Organizational Management.

Bachelors Of Science, Biology, Human Resources Development

Activities and Societies: Student Government Association, Student Greater Madison, Intervarsity, First Year Orientation Guide (FrOG) 2k8.

Advanced Studies Diplmoma, Math And Science Academy