Brock Olson Email & Phone Number

Saint Paul, Mn, Us

Burnsville, Minnesota, United States

White Bear Lake, Mn

Improved processes while team leading customer service & mobile inverter technical support teamResolved SalesForce Cases and Leads for customer serviceUsed Microsoft Teams and OneDrive to encourage live documentation collaboration

Burnsville, Mn

Assisted the Linux server administrator with bash scripts for automatically backing up SQL database.Built new company computers, installed software and managed new network login credentials.Drafted 3D hole-fit adapters for several electrical enclosure projects and printed them in-house.Updated the company order templates in Microsoft Word with embedded Excel Objects , as needed.Developed different Microsoft Word quotation forms based on customer format requests.Wrote a temperature controller quick guide ahead of factory availability.Trained new sales employees and followed up with continued mentoringImplemented process improvements and rewrote the company procedures manual. Key Account Manager for all territorial sales to Puerto Rico, & all International sales to Canada, Mexico, South Korea, and China.Called on annual and biannual customers to calibrate their sensors and controllers to NIST standards.Entered daily orders, answered technical troubleshooting calls on temperature controllers, calculated heat loads for customer heating applications, recommended heaters and/or controls and then quoted them to customers, assisted shipping and receiving, and other duties as assigned.

Bloomington, Minnesota, United States

Engineered Sales Co. was at the time a 5-employee regional representative company for Endress+Hauser industrial pressure, flow, temperature, and analysis sensors; MSA Gas Detection; and Fireye Flame Safeguard controls.• Ran Daily backup of the Linux Server database.• Supported walk-in customers with "city desk" technical support & customer service for Fireye• Processed orders to our manufacturers or filled them in-house for shipping

Golden Valley, Minnesota, United States

Now Resideo, then Honeywell Automation and Control Solutions: residential, commercial, and French technical support; International and Trade Customer Service• Answered incoming technical customer service requests in English and Quebec French. • Helped customers wire and program thermostats, upsold customers to contractor-supported products • Applied French communication skills to inside sales support for international Honeywell locations • Responded to customer e-mails about technical questions with detailed responses and templates• Assisted customer service team during a staff shortage with order entry for national distributors• Six Sigma Green Belt Certified, August 2001, for streamlining international business communication