Bradley Odette Email & Phone Number

Marietta, GA, US

Boca Raton, Florida

Boca Raton, Florida

- Liaison between support and product development- Assessed client reported/support created SUP tickets and compiled findings along with resolution techniques prior to converting to EMA, MED, MAVERICK, ENG, etc. so that steps to reproduce are clear and accurate for development to make changes- Identified and tracked defects with JIRA and supported.

Boca Raton, FL

- Provided general client support for all specialties- Provided specialty-specific client support:-- Orthopedics-- Plastics-- Rheumatology- Provided support for eRx and EPCS products- Created change of vendor requests via Surescripts console- Created and managed enhancement requests by gathering information provided by other support specialists to be.

Coconut Creek, FL

- Provided technical support for Apple’s line of consumer creative applications:-- iPhoto-- iMovie-- GarageBand-- Keynote-- Pages-- Numbers- Strong knowledge and aptitude for digital audio, photo and video technologies

Coconut Creek, FL

- Combined skills from Tier 2 CPU Advisor with Tier 1 iOS Advisor- Added skilling of a Tier 2 iOS Advisor- Tier 1 iOS to Tier 1 Mac+ Mentor- Presented self-created keynote presentations in team meetings

Coconut Creek, FL

- Cross-skilled: iOS, Account Security, Safety- Maintained top 5 on leaderboard for entirety of position

Coconut Creek, FL

- Performed in the Top 4 of the Organization for November 2014- Maintained top 5 on team leaderboard for entirety of position- Co-led, and participated in, peer-to-peer mentoring

Royal Palm Beach, FL

- Provided award-winning customer service and support- Assisted in the installation, maintenance, and troubleshooting of all iOS hardware and software, including iTunes and Windows based operating systems- Supported issues involving iCloud and iCloud data- Analyzed and resolved a variety of complex, technical issues- Apple account security certified to.

Wellington, FL

- Assisted in the technical support for Joint Venture/Business customers- Mac hardware and OS X certified- Triaged/troubleshot Mac hardware and OS X software- Performed Mac hardware/software repairs- Performed iOS modular repairs

Boca Raton, FL

GYO (Grow Your Own) Genius is a pre-Genius, in-store training program that gives those who are interested the opportunity to apply for a Genius position by giving that individual a head start on taking Mac computer appointments and troubleshooting software and technical issues:- Developed myself with the essential skills to earn a Genius position.

Boca Raton, FL

- Troubleshot, repaired, and replaced any Apple manufactured mobile devices and software- Created new iOS owners by providing all appropriate solutions based upon the needs of the customer- Established strong relationships with customers who may be unfamiliar with Apple software and/or hardware- Performed data migration from old machines, PC or Mac, to new.

Boca Raton, FL

- Trained new associates hired to perform sales in the Red Zone by gaining their product knowledge and comfort level by methods of shadowing and reverse shadowing

Boca Raton, FL

- Provided complete, unique solutions to customers seeking new ownership by using the APPLE steps of service to find out the needs of each customer- Facilitated free, basic workshops such as:-- Getting Started with iPhone-- Going Further with iPhone-- Getting Started with iPad-- Going Further with iPad-- Getting Started with Mac/OS

Coral Springs, FL

Prepare drinks, arrange the store to meet visual standards, set up food and pastry case and cashier.

Sunrise, FL

Cashier and customer service. Specialty positions included paint, garden and building materials.

Weston, FL

Supervision and safety of children, entertainment and organization of room for teenagers, as well as child daycare.