Brodey Mann, Mba, Casl, Chfc, Clu Email & Phone Number

Phoenix, AZ, US

Mesa, Arizona, US

New York, New York, US

Bloomington, Illinois, US

• Streamline daily operations through directly managing 250 staff, complaints/escalations, annual budgeting, staff meetings, and hands-on guidance of other leaders with lean six sigma methodology. Identify key business.
• Resolved performance issues brought up in the JD Power rating, increasing rank to top ten, through completely overhauling internal measures of customer satisfaction, including directly overseeing an interdepartmental.
• Successfully completed the development of a new company department within four national main offices after being specifically chosen to transfer to the PW as a lead and initial point of contact, by closely.
• Achieved high promotional rates among direct report staff through the creation and integration of a leadership identification & development program, which became standards across P&C Claims and various other major.

Bloomington, Illinois, US

• Drove organizational development by heading new program integration, assigned unit claim procedures, and annual budgeting. Actively boosted performance for auto claim service support supervisors, claim support staff.
• Diminished zone footprint by 45%, eliminated reduced service-levels, and surpassed established quarterly service-levels while simultaneously upholding employee engagement rates through directly overseeing a zone.
• Bolstered employee engagement levels by 11% by conducting monthly employee engagement groups, garnering feedback from sessions, collaborating with HR to create deliverables for integrating info to foster.

Bloomington, Illinois, US

• Responsible for the selection, training, development, performance management, and salary administration activities of assigned Auto Claim Service Support Supervisors, Claim Representatives, Claim Processors, and/or.
• Serves as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical.
• Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Responsible for the review and control of the assigned unit's claim activities including investigations/inspections, claim payments, and adjustment expense payments
• Participates in the annual budgetary process
• Ensures compliance with company procedures, applicable federal/state laws, and legal requirements Mentors others, either formally or informally

Bachelor Of Business Administration (Bba), Organizational Leadership

Master Of Business Administration (M.B.A.), Organizational Leadership