Brodi Belbot Email & Phone Number

Birmingham, Michigan, United States

Birmingham, Michigan, United States

• Collaborate with the Program Manager, OEM and Team Leads to ensure team resources are up to date with the most current OEM guidelines and training materials
• Arrange and manage shadow opportunities for internal candidates and provide them with practice material to assess their qualifications and interest in joining the team
• Facilitate trainings for new hires (SharePoint uploading, Excel functions, OEM guidelines, etc.)

Birmingham, Michigan, United States

• Manage 12 auditors and coordinate with the team leads to improve team member performance – all auditors excel above the 88% team grading average and have reduced their errors by 85%
• Ensure all 200 U.S. Infiniti retailers have operational websites with functional digital retailing or e-commerce tools (chat and trade tools, lead forms, finance applications, etc.)
• Facilitate mock customer submissions via lead forms to ensure OEM compliance on retailers’ websites and in their follow up communication via phone and email
• Partner with the Account Team to deliver results to the client and retailers, handle disputes, uncover CRM issues, and discuss OEM guidelines
• Support Infiniti in becoming #1 in the automotive industry for online lead effectiveness

Birmingham, Michigan, United States

• Partnered with auto manufacturers to gather insight on their retailers’ online sales operations
• Consistently met the quarterly grading average of 88% with zero submission errors
• Audited over 330 dealers for their outreach efforts across various manufacturers based on the speed, quality, and accuracy of their responses monthly via phone and email
• Provided data/reporting to OEMs and independent dealerships (Cadillac, Subaru, Toyota, Lexus, etc.)

Auburn Hills, Michigan, United States

• Actively listened and assisted customers with their questions and concerns via phone and email
• Recorded customers’ contact information and key details within Salesforce
• Collaborated with other teams (dealership personnel, finance, sales, IT, roadside assistance, and the legal department) to find customer solutions

Troy, Michigan, United States

• Managed the till
• Recommended and assisted customers in finding the right style and size; addressed questions and concerns
• Organized and replenished stock

Clinton Township, Michigan, United States

• Trained all new hires; managed employees and kept them on task
• Inventoried, ordered, organized, and displayed merchandise
• Managed the till, prepped bank deposits and oversaw customer returns and orders

Sterling Heights, Michigan, United States

• Managed the till
• Recommended and assisted customers in finding the right style and size; addressed questions and concerns
• Organized and replenished stock

Royal Oak, Michigan

• Explored possible business ventures by conducting research of out of state venues
• Relayed event issues and employee concerns to management
• Backed up computers to corporate drive
• Created online galleries and virtually delivered content to clients
• Light clerical duties

Bachelor'S Degree, Double Major In Communication & Public Relations And Strategic Communication, 3.9

Activities and Societies: Tau Sigma National Honor Society, Golden Key International Honour Society, Alpha Lambda Delta National Honor.

Associate Degree, General Studies, 3.9

Activities and Societies: Phi Theta Kappa Honor Society