Bart Broertjes Email & Phone Number

The Hague, The Netherlands

Department of Information TechnologyRAPID ProgramsMain activities:- Engage in all aspects of the end-to-end delivery chain. Prioritize demand, manage timelines and expectations, facilitate both the delivery organisation and the internal customer to meet needs and seek flexibilities;- Securing compliance with internal and external ICS (International Control Standards), accountancy and security controls. Revision of control descriptions and procedures to a scaled agile delivery model;- Steer data anonymisation on non-production environments whilst upholding end-to-end usability. Secure data integrity, running towards GDPR compliance;- Product Owner IT Shared Services. Deliver solutions to fill common technical needs across value streams, secure stability and reliability of non-production environments. Manage seamless and timely handover of programs to Service Operations;- Liase across departments to monitor and discuss Technology sla’s and kpi’s. Formulate and embed improvement potential;- IT Lead to migrate ERP servers to a new near-shored location to be hosted by a new operational partner;- Assurance of IT quality and timelines to migrate prepaid telecommunication services to a new provisioning platform.

The Hague, The Netherlands

Department of Solutions & ServicesFriCo ProgramsRAPID ProgramsMain activities:- Setting up and implementing overall test processes, reporting and communication lines and roles and responsibilities around testing programs of key projects, impacting core applications, among which TIBCO, BSCS (LHS), Clarify (Amdocs), Comptel, SAP and various custom CRM systems;- Securing general approach, quality and deadlines of transformation of both knowledge and servers to a new operational partner in Greece, impacting all T-Mobile business channels and technical processes;- End to end program test and acceptance management of integration and acceptance test phases of an upgrade from BSCS 6 to BSCS iXr2, being of major impact on company wide provisioning, rating and billing processes;- Being one of the key contacts between business departments and the technology department, consisting of on-site, outsourced and offshored delivery teams;- Enhancing business confidence concerning the delivery of work packages by the technology department;- Achieving acceptance among stakeholders and other decision makers to take programs into production;- Restoring general confidence of the department of Test & Quality Assurance by altering internal processes, re-asigning internal roles and responsibilities, coaching of team members, meeting deadlines, working within budgets and by enhancing the department's stakeholder management;- Shaping, leading, motivating and facilitating a team of -at its peak- 40 professionals.

Utrecht, The Netherlands

The Hague, The Netherlands

Main activities:- Assist and advice the organisation throughout the delivery chain on an ad hoc basis, by pointing out bottlenecks and risks, help to meet needs, secure timelines and quality of software releases;- Fill process voids, seek to enhance reliability and maturity of the end-to-end delivery process and assist Ben in embracing a software delivery model following the principles of SAFe (Scaled Agile Framework for Enterprises);- SCRUM Master a.i. in a nearshored delivery model (as from January 2016).

Baarn, The Netherlands

KZA is a leading Dutch consultancy firm which excels in enhancing processes in the void between IT-departments and business domains and is a specialist in improving satisfaction between IT-suppliers and their clients, in the broadest possible way.

Utrecht, The Netherlands

Department of Group ICT, System RealizationVIN Renewal projectMain activities:-Assisting with setting up the project's time frames and budgets;-Laying down plans and strategies for the various test processes and acquiring acceptance by the project's stake holders;-Guiding and advising the senior user of the project steering committee on how to deal with changed organizational structures and responsibilities;-Leading and coaching the Test Co-ordinators of each sub section of the test process;-Being responsible for the completion of the entire test process, within the previously set time frames, criteria of acceptance and costs;-Advising the project steering committee on the quality of the products delivered by the project.

Utrecht, The Netherlands

Department of Electronic Payment Processing and Payments by GiroV3RC ProjectMain activities:-Leading and coaching a team of five senior Analysts and three senior Testers;-Acquiring acceptance for my team's work in a politically harsh environment;-Dispelling strong resistance against our project, our strategies, new company policies and the competence of my team;-Risk assessment, risk prevention and escalation of problems;-Replacing the Test Manager during absence.

Woerden, The Netherlands

BBR ProjectMain activities:-Advising the Project Leader and the Information Analyst about communication moments and frequency with third parties and the content and nature of outgoing messages;-Instructing System Administrators and Developers about the set-up of the test process and motivating them to carry it out as planned;-Generating goodwill for our project with external clients.

Utrecht, The Netherlands

Department of Information- and Process Co-ordinationBASICS projectMain activities:-Preparing and co-ordinating a series of acceptance tests;-Helping the organization meet deadlines which were considered to be unfeasible;-Guarding time frames;-Building a team of experts to perform functional acceptance tests, regression tests, performance tests and business process tests;-Advising the Program Manager on business risks and necessary improvements concerning document management and version management.

Houten, The Netherlands

I-FactoryMVS projectMain activities as Change Co-ordinator:-Assessing moments to take software into production and guarding the availability of resources to do so;-Guarding development processes and quality checks;-Intermediary between the department of System Development, process owners within business departments and an external customer;-Weighing different interests and bottlenecks against each other to determine whether or not it is responsible to take software into production;-Triggering the department of Technical Application Administration and the Service Desk to start regulated processes to install software on production servers and to inform the end-user.Main activities as Test Co-ordinator:-Handing out work packages to members of my team and fitting them in imposed time lines;-Delegating a shortage of work capacity in my team to other business units;-Escalating bottlenecks;-Motivating and coaching my team.

Heerlen, The Netherlands

Department of Disablement (AO)Electronic Dossier System project (EDS)Main activities:-Evaluating functional designs;-Implementing the computer application at regional offices;-Supporting and instructing end-users;-Advising on project strategies;-Setting up time frames and guarding their deadlines;-Business and project risk analysis;-Writing overall test plans;-Third line help desk, assigning problems and judging solutions.

Alphen Aan Den Rijn, The Netherlands

Samsom Web CD projectMain activities:-Setting up, administrating and executing test scripts;-Document management;-Training and instructing new employees;-Instructing external programmers;-Evaluating functional specifications and advising on comprehensiveness and usefulness.

Rotterdam, The Netherlands

Division of Property InsuranceAXA Euro ProjectMain activities:-Intermediary between suppliers and the internal organization;-Guarding test progress and if necessary taking corrective, guiding or steering action;-Reporting to the overall steering committee of the Euro conversion programme;-Planning of technical and personal test capacity.

Professional Scrum Master (Psmi, Certified)

Internal Management Development Programme

Situational Leadership, Stakeholder Management, Coaching, SPIN Sales Techniques.

Basic Certificate Quality Care

Change Management & Implementation, Auditing, CMMI, Quality Management, ISO9126

Prince 2 Foundations

Itil Foundations

Bba, Management, Economics & Law

Organizational Sciences, Human Resources Management, Personnel Management, Organizational Sociology & Psychology, Quality Management.

Policy-Making Sciences

Dentistry

Vwo

Vwo

Education record