Tim Brogan Email & Phone Number

Atlantic City, New Jersey, United States

Atlantic City, New Jersey

-Maintain and support Casino Slot floor system(Bally’s Gamenet)-Maintain and support Casino NRT ticketing/cash dispensing system. - Support and maintain in house computer systems ,mobile devices, desktops and servers- Install software and hardware, diagnose and resolve issues that occur within our casino network, end users desktops and occasionally assisting guests. - Troubleshoot, maintain and monitor physical/virtual servers and networks.-Work with 3rd party vendors to identify and resolve issues within their systems .-Took on the role of a business systems analyst for the following projects : online gaming department, casino system upgrade, property guest loyalty program from borgata to MGM, active directory migration from Borgata to MGM Systems/applications used - IBM AS400, Active Directory, Windows 7 & 10, Mac OS, CA ticketing system, remedy, Service Now, info genesis , share point, basic Java understanding , VMware,NRT, Bally Gamenet.

Ventnor City, New Jersey, United States

As an experienced IT Application Support Engineer with a strong background in supporting mission-critical systems in the casino industry, I specialize in ensuring smooth operations for complex gaming and backend applications. With a deep understanding of gaming software, database management, and troubleshooting, I am adept at delivering quick, effective solutions to minimize downtime and maximize performance.I bring expertise in monitoring and maintaining high-availability systems, collaborating with cross-functional teams to implement software updates, and providing end-user support for gaming and financial applications. Passionate about leveraging my technical skills to enhance operational efficiency and improve the player experience, I strive to proactively identify issues and optimize processes to ensure seamless gaming operations.

Atlantic City, Nj

Managed the day to day operation of a limited service Marriott hotel in Atlantic City, NJ. Duties included managing the front office, housekeeping, accounting, maintenence and F&B departments. Using cost controls I managed to keep expenses under budget while exceeding the hotels projected monthly/yearly revenue forecast. Worked closely with our corporate operations and accounting managers to review and analyze the monthly P&L report explaining all variations, profits or discrepancies. Exceeding the Marriott's customer service scores was a top priority when I took over as GM. By retraining the staff and enforcing a Guest Experience policy our service scores quickly met and exceeded the brands' score.

Associates, Audio Engineering

Activities and Societies: member of the society of audio engineering

Education record