I was promoted for my technical knowledge, market and customer experience, and global network to drive product vision, strategy, and performance for EDQ North America. • Responsible for managing the solution I was most successful with as a Sales Engineer; a key proposition for Experian North America. Also responsible for EDQ’s suite of integrated solutions, joint cross-business unit propositions and bringing EDQ’s biggest solution to the North American market as a hosted offering. • Collaborate with the global development teams to ensure Experian North American requirements are understood and incorporated into the global roadmap. • Present product and proposition updates, and key performance metrics to sales and senior leadership. • Work with marketing teams to develop product collateral for internal and external use.

Based on my success in London, I was brought over to drive revenue for North America for Experian’s data quality management solution, Pandora, and more recently Aperture Data Studio. I was the biggest contributor to bringing the most successful proposition in North America, DataArc 360™ - Experian’s credit reporting analytical solution, to market, enabling success through effective pre-sales conversations and demos, as well as post-sales training and consulting. As the SME for this solution and having had the most customer experience, I lead the development of the next version of DataArc 360, building a more robust, highly scalable solution. • Provided pre-sales support by helping Sales position EDQ solutions, ensuring the correct requirements were scoped. Facilitated the client's technical understanding of Experian solutions. • Lead and drove sales conversations at an early stage through demos, presentations, and POCs, usually driving the bulk of these conversations due to inexperienced sales teams. • Provided innovative approaches to complex technical challenges when scoping solutions. • Presented at MIT’s CDOIQ Symposium to Chief Data Officers and other business leaders. • Managed customers' expectations; ensuring realistic scope, estimates and delivery times. • Provided coverage in pre-sales activities for other Sales Engineers, facilitating team success. • Worked with key stakeholders (Customers, Sales, Partners, Experian Business Units, and Product) to identify new solutions to bring to market based on market need and potential. • Provided training and consulting to both internal and external audiences. • Worked with internal and external partners to document, develop and drive joint propositions.

Experian Data Quality is a global leader in providing data quality software and services, helping clients to proactively manage the quality of their data through world class validation, matching, enrichment and profiling capabilities.Working closely with the Sales teams to ensure the sale of correctly scoped, documented, and profitable solutions and services for the business. This is through gaining an in-depth knowledge of all Experian Data Quality's solutions and services and understanding the client's needs through effective questioning, scoping and examining of business processes and architecture.Key Duties and Responsibilities•Verifying an opportunity based upon drivers, business needs, pain points, etc.•Identifying a solution based around our existing products and service offering, aligning it to fit the original business needs.•Help to facilitate the client's technical understanding of Data Quality products, acting as a key advisor. •Provide quantifiable recommendations on how Data Quality services can be of benefit.•Act as a key advisor to client's who are undertaking data migrations, data cleansing, data integration projects.•Work with the Account Manager to illustrate the value to be derived from our services •Work with Delivery Consultants to design ad-hoc, innovative solutions•Communicate the solution fit and any risks to the Delivery Consultants as part of a handover

Experian Data Quality is a global leader in providing data quality software and services, helping clients to proactively manage the quality of their data through world class validation, matching, enrichment and profiling capabilities.I was responsible for delivering technical solution services to clients. This included assisting customers with knowledge of product APIs, development of bespoke solutions and technical consultancy, including carrying out scoping exercises and facilitating workshops.The role required the ability to thrive in a fast paced environment and working on multiple small, medium and large sized projects simultaneously, with monthly revenue and utilisation targets.I consistently exceeded the monthly target through strong work ethic and obtaining an in-depth understanding of the EDQ products and services. This achieved recognition from across the business, up to MD level, and resulted in being chosen to represent the business unit for an Experian-wide rebranding project.I also made external training an additional service the Professional Services department offered to clients, receiving additional financial recognition for the department. Delivery of this training helped enhance my presentation and oral skills and further developed my ability to articulate technical content to a non-technical audience.I was solely responsible for reintroducing company cars to anyone at a Consultant level, which brought the benefit to 6 people in the department.Other Duties and Responsibilities•Responsibility for the lifecycle management of solutions for customers, managing the end-to-end delivery process in a consulting capacity from inception, design, build, test and implementation•Provide innovative approaches to complex technical challenges•Proactively set and manage customers’ expectations•Maintain and improve existing knowledgebase•Provide technical expertise to other functions across the business•Mentor junior consultants

Cerner are a global provider of medical solutions with a mission to contribute to the systemic improvement of healthcare delivery and the health of communities. Cerner Limited, the UK division of Cerner, provide solutions and services to clients across the UK, including a number of NHS trusts and hospitals.Consultant within the Critical Care team, responsible for deploying systems in Neuro ICU and Neonatal ICU wards. My role was to analyse business and Trust processes to integrate and align solutions to Cerner standards and Trust’s needs. I configured, trained, troubleshooter, and maintained the Trust’s Cerner Solution and leveraged architects and engineers when more technical solutions were required. I served as the primary relationship owner and so interacted with clients on a regular basis to understand and manage expectations.I was formerly part of the SolutionWorks UK Team as a Support Analyst to analyse and respond to Service Requests that come in from these clients. Extensively developed strong troubleshooting, problem solving and technical skills in this role.

Cerner are a global provider of medical solutions with a mission to contribute to the systemic improvement of healthcare delivery and the health of communities. Cerner Limited, the UK division of Cerner, provide solutions and services to clients across the UK, including a number of NHS trusts and hospitals.Member of the SolutionWorks UK Team as 3rd-4th line support to analyse and respond to Service Requests that come in from the clients. Extensively developed strong troubleshooting, problem solving and technical skills in this role.Responsibilities:•Collaborate with clients to analyse current business requirements and ensure value is delivered.•Troubleshoot and investigate issues from multiple solutions involving a host of technologies.•Query construction (SQL language) to analyse RDBMS; C++, VB and Java programsSkills and Experience:•Consulting and relationship building skills – working with clients and internal departments to obtain resources and expert knowledge.•Manage and prioritise multiple projects simultaneously, in accordance to business priority.•Liaise with senior and project stakeholders across multiple high-visibility projects.•Analyse risks involved with making changes or improvements to client systems.•Hands on experience with ‘Waterfall’ and ‘Agile’ software development methodologies and of the full project lifecycle from requirements gathering to post-implementation support.•Understand and manage client expectations by using effective communication during a project.•Efficiently organise and accurately estimate time and resources.•Work independently to complete projects and meet deadlines, alongside managing a team of 3 people where I am the subject matter expert.•Facilitated core value workshops to identify root causes for high severity issues, and conduct Knowledge Transfer sessions for the development of the team.

Primary job was to provide hospitality services for high-paying clients in the private suites and lounges during event days and private functions.Also worked in the staffing offices to assist with organising staff and interviewing candidates that have applied to work at the stadium and by the end of my employment, I was promoted to Staffing Manager on event days where I was part of the small team that managed the hundreds of employees working in the stadium.Skills and Experience:• Work and think independently to overcome problems and difficulties.• Work productively as part of a varied team as well as successfully managing a group of individuals.• Confidently interact and serve a wide range of clients.• Identify a person’s strengths and weaknesses and effectively delegate tasks.• Further development of punctuality and organisational skills.

Initially worked as a sales assistant and product demonstrator before focussing on managing e-commerce in the last 5-6 years of my employment. I continuously trained new employees on online tasks, including website management, and rectified any problems that occurred.Skills and Responsilibities:•Understand and utilise new products within a short space of time.•Work as a team to complete sales.•Convey knowledge effectively to other members of staff and customers.•Deal with difficult customers and resolve issues.•Open and close the store and cash up at the close of business.