Bill Rollinson, Itil® Email & Phone Number

New York, Ny, Us

Stamford, Ct

Operations Manager for email and mobility services.

Norwalk, Ct

Global business relationship manager between GE Capital and GE Corporate-provided collaboration services. Matched services and products to business needs. Managed all new collaboration technology roll-outs to ensure GE Capital requirements were met. Provided oversight for incident, problem, outage, and service request management. Single point of contact for all collaboration products.Selected accomplishments include:• Drove global, multi-business upgrade to Office 365 Pro Plus improving employee productivity.• Directed migration of on premise Exchange Server mailboxes to Microsoft-hosted Exchange Online environment, resulting in improved stability and 50x more mailbox capacity.• Led Skype for Business replacement of Cisco Jabber and WebEx Meeting, saving $1.1MM annually in audio conferencing costs.• Expeditiously completed hands-on VIP email requests in the areas of distribution list & mailbox management. • Facilitated daily email service requests and incidents in the areas of TLS connections, SMTP Relay, domain management, and email tracking to ensure SLAs were met or exceeded.• Led replacement of Good Technology mobility service with MobileIron MDM/native email resulting in $800K savings in licensing and $216K savings in support costs.

Danbury, Ct

Led infrastructure productivity and technology refresh projects. Presented bi-weekly program dashboards to senior IT leadership team. In addition, provided infrastructure and email service governance for incident, problem, and request management. Actively participated on service outage calls and SLA operational reviews. Selected accomplishments include:• Productivity projects managed: MPLS Circuit Migration, L1 Help Desk Consolidation, Network Billing Audit, and L2 deskside support productivity. Total annualized savings of program deck was $2.1 million (2007), $1.5 million (2008). Kept projects on time and on budget via executive reviews with IT Leadership.• Project managed replacement of aging webcast infrastructure with Cisco's Content Delivery System (CDS), improving webcast scalability and performance, and laying the groundwork for capturing video from Cisco Telepresence rooms.• Led migration of instant messaging tool from on premise IBM Lotus Sametime Connect to cloud-based Cisco WebEx Connect.• Oversaw enterprise faxing technology refresh project. Successfully virtualized servers, replaced problematic modem cards with FOIP technology, upgraded to newest AccuRoute version, and built offsite DR environment. Project improved stability, supportability, and performance.

Danbury, Ct

Led automated testing team: 4 employees, 15 offshore contractors, $1.5 million budget. Provided automated regression and performance testing services to seven GE Commercial Finance businesses.Selected accomplishments include:• Successfully consolidated 4 separate business QA contracts/teams into a centralized testing Center of Excellence, resulting in a $500,000 cost reduction.• Expanded testing shared service from three to seven Commercial Finance businesses.• Digitized testing process workflows, enabling improved workload planning, cycle time analysis, SLA measurement, and provided a basis for cost allocations back to the business.• Executed application and infrastructure performance tests for all major initiatives; performance and stability issues were identified pre-production, preventing lost business transaction volume and productivity.

Danbury, Ct

Led performance testing and monitoring team: 8 employees, 15 contractors, $2.5 million budget. Provided load testing and production monitoring services for three GE Capital businesses.Selected accomplishments include: • Upgraded testing and monitoring tools, increasing team’s scope and improving quality of service.• Implemented automated monitoring and alerting for 100% mission critical apps.• Created 24X7 Offshore Monitoring Center of Excellence

Danbury, Ct

Managed team of 6 people responsible for Credit Origination external services and Asset Management support. This included credit bureau interface, search engine, and auto-decisioning engine. Provided daily coaching & troubleshooting guidance. Held yearly career discussions and performance evaluations. Coordinated necessary training plans for the team. Executed salary plan adjustments as needed based on customer/peer feedback and team member performance. Co-led the Credit Origination core MGP1 development effort (with software vendor). Co-managed the development work plan and application build coordination. Coordinated timing and testing of application builds, product upgrades and maintenance patches.

Danbury, Ct

Managed team responsible for application support of all core production and decision support applications: Credit Origination, Portfolio Management, Collections & Litigation, General Ledger, and Imaging. Team consisted of 15 GE employees and 15 contractors. Provided team with daily production support coaching and guidance, conducted performance objective reviews, created the team’s salary plan, and prepared and executed training plans for team members. Performed batch on call manager duties, making necessary decisions to ensure applications were up on time.

Danbury, Ct

Led team of 8 people responsible for bug fixes & enhancement delivery to core systems. Provided coaching and mentoring to team, programmed when needed, served as batch on call manager, and participated in the hiring, performance management, and salary planning processes.

Danbury, Ct

Led IT Quality Assurance efforts. Responsible for improving and/or creating processes to enhance software quality. Served as backup Team Leader for Mainframe Production Support & Services Team.

Shelton, Ct

Partnered with Sourcing and Inventory leaders to improve their business processes and to design systems to support these processesPerformed all phases of the project life cycle: design, task identification, programming, testing, implementation, support, and overall project management. Provided work direction to project team members. Delivered projects on time that met business requirements. Provided on call support of batch problems. Worked with suppliers to improve or implement new Electronic Data Interchange (EDI) transactions.