Brian Rome Email & Phone Number

Tucson, Arizona, United States

Chief, Systems & Communications

Tucson, Arizona, United States

Kaiserslauten, Germany

Kansas City, Missouri Area

• Desktop support for all ACE employees in the Kansas City office and remote support throughout the Kansas City District
• Regularly use and edit registry in troubleshooting and break-fixes
• Upgrade software and hardware, imaging machines using Symantec Ghost
• Create computer accounts using Active Directory
• Identify, initiate, and supervise special projects through both collaboration with other technicians, supervisors, and end-users.
• Demonstrate ability to work independently, consistently closing trouble tickets quickly and efficiently.

Kansas City, Missouri Area

• Project replaced 1800+ desktops and laptops with HP Windows 7 desktops, laptops and VDI stations. Deployed dual monitors, added printers, backed up user data and migrated it to new systems. Provided user support to.
• Created computer accounts using Active Directory
• Primarily responsible for imaging and configuration for all replacement desktops and laptops. Added them to the Domain and installed software based on user needs.
• Demonstrated initiative and good time management while responsible for imaging/upgrading machines for all staff.
• Collaborated with diverse group of contractors and employees in multiple departments and locations.

Kansas City, Missouri Area

• Provided PC and networking support. Hardware and software upgrades.
• Desktop support for migration, creating ghost images for each department and replacing every user's personal computer.
• Responsible for updating changes to images in order to save time for other technicians when upgrading systems.
• Supporting project to move government contract employees relocated to a new building.

Wichita, Kansas Area

McConnell Air Force Base, 177th Information Aggressor SquadronStaff Sergeant, Computer Networks Operations Team Member (3C0X5) Active Duty Deployments:McConnell AFB, Network Control Center - 4/06 - 8/06Temporary duty assignment providing network monitoring, administration, and desktop support for base personnel.Keesler AFB, 336th Training Squadron - 8/04.

Kansas City, Missouri Area

• Worked closely with Member Services in maintaining member records, generating a variety of reports.
• Regularly reviewed the CRM system to assure data integrity.
• Developed procedure for regularly identifying and resolving data integrity issues.
• Monitored, evaluated, recommended and implemented changes to existing processes to improve overall data issues.
• Established data entry database standards for staff and trained staff in compliance of these standards to ensure consistency of data entry.

Ottawa, Kansas

• Responsible for coordinating work efforts during service outages, keeping the lines of communication flowing from management, service technicians and customers.
• Responsible for building and maintaining successful working relationships with technology vendors.
• Worked with new owners to develop business plan, marketing strategy and overall company direction.
• Supervised accounts receivable auditing, collections, and customer account management.
• Administered a wide area/wireless network consisting of multiple T1 lines and Cisco routers.
• Technical administration of all technology, including: Red Hat Linux servers, Cisco routers, Ascent Max boxes and Windows 2003 server.

Ottawa, Kansas

• Developed an automated point-of-sale system to speed customer checkout, improve pricing accuracy, manage stock levels, generate purchase orders and maintain customer relationships.
• Designed IT infrastructure, including Windows 2000/NT migration, file and device sharing, phone and Internet connections including router/firewall.

Lansing, Kansas

• Provided a written evaluation of current technology infrastructure with recommendations for improvement, including a variety of special projects.
• Provided technical support to Customer Service, Human Resources as well as the Corporate Office.
• Consulted with Human Resources on the development of an Intranet site using HTML, Word Documents and PDF files. Provided critical new technology by building a new File Server and setting up Help Desk call tracking.

Lawrence, Kansas Area

• Validated software functionality, identifying conflicts between new software, and existing business processes.
• Insured continuity of service between existing technologies and new software builds.
• Network administration and end-user support, plus installation, testing, and bug reporting of new software builds.

Kansas City, Missouri Area

Petty Officer, 3rd Class, Seabees Builder, Jun. 1998 – Jun. 2001Petty Officer, 3rd Class, Aviation Electronics Technician, Mar. 1990 – Feb. 1998

Kansas City, Missouri Area

Kansas City, Missouri Area

Greater Denver Area

Greater Denver Area

Bachelor'S Degree, Business Administration

Activities and Societies: School Newspaper, photographer

Computer Science