● Direct internal teams with up to 15 employees to improve customer experience by increasing contact frequency and conversation quality.● Outline and enforce new KPI’s for team leaders in order to reduce the customer construction journey by 2-4 weeks and increase the speed of recognizing revenue.● Improve overall review scores on various websites and social media platforms which impacted the online presence of the company, leading to an increase in sales.● Absorb dissolving teams… Show more ● Direct internal teams with up to 15 employees to improve customer experience by increasing contact frequency and conversation quality.● Outline and enforce new KPI’s for team leaders in order to reduce the customer construction journey by 2-4 weeks and increase the speed of recognizing revenue.● Improve overall review scores on various websites and social media platforms which impacted the online presence of the company, leading to an increase in sales.● Absorb dissolving teams and responsibilities to ensure a smooth transition for staff and clients after layoffs and furloughs.● Create new revenue streams and business opportunities to the president and vice president of the company in an effort to increase profit and minimize losses. Show less

● Reduce the aging service ticket backlog by 90%, allowing the customer support team to prioritize incoming service requests and eliminate the need for customers to wait extended periods of time before having their system analyzed and repaired by a service technician.● Interface with leadership and owners about the status of the department, successes, and areas of greatest needs on a weekly basis.● Manage 15 technicians and 2 dedicated scheduling agents, as well as perform weekly… Show more ● Reduce the aging service ticket backlog by 90%, allowing the customer support team to prioritize incoming service requests and eliminate the need for customers to wait extended periods of time before having their system analyzed and repaired by a service technician.● Interface with leadership and owners about the status of the department, successes, and areas of greatest needs on a weekly basis.● Manage 15 technicians and 2 dedicated scheduling agents, as well as perform weekly training to enhance skills and improve customer satisfaction. Show less

● Present data to other directors and C-level executives on a weekly basis in order to give an accurate analysis of the health and needs of several internal teams.● Develop new methods and rules for billing customers for solar service calls in order to eliminate financial bleeding and stop losses.● Maintain accurate team headcounts and training by providing ongoing support and setting attainable goals leading to increased performance and staff morale.

● Responsible for the technician calendars for all low voltage construction projects, as well as coordinating travel, per diem, rentals, lodging, etc.● Coordinate with clients about their construction project timeline as well as equipment ETA’s, programming adjustments, contract alterations, change orders, scope of work, leading to a fully satisfied end user.● Improve operational efficiencies amongst all teams by providing feedback received by field technicians and customers alteration… Show more ● Responsible for the technician calendars for all low voltage construction projects, as well as coordinating travel, per diem, rentals, lodging, etc.● Coordinate with clients about their construction project timeline as well as equipment ETA’s, programming adjustments, contract alterations, change orders, scope of work, leading to a fully satisfied end user.● Improve operational efficiencies amongst all teams by providing feedback received by field technicians and customers alteration requests, reducing the amount of unnecessary truck rolls or upset customers. Show less

● Train the staff in person, at each of the 13 offices locations across 6 states while discussing the importance of speed and accuracy, specifically with permit submissions, construction inspections and service support allowing vivint to have exceptional speed to PTO.● Navigate and direct staff in the merging of the 2 large residential solar companies into the largest residential solar company in the U.S.● Engage with teams remotely in order to support local managers, review stats… Show more ● Train the staff in person, at each of the 13 offices locations across 6 states while discussing the importance of speed and accuracy, specifically with permit submissions, construction inspections and service support allowing vivint to have exceptional speed to PTO.● Navigate and direct staff in the merging of the 2 large residential solar companies into the largest residential solar company in the U.S.● Engage with teams remotely in order to support local managers, review stats, discuss improvements and highlight successes in order to achieve boosted morale and ongoing productivity. Show less

● Purchase large chemical and equipment orders and coordinate their shipments to one of 7 warehouse locations across the midwest.● Establish 1-2 new branch locations each year by obtaining permits, licenses, vehicles, office space and hiring technicians and other support staff as well as assist in the sales training to drive an increase in recurring accounts.● Oversee the fleet of up to 15 vehicles and necessary equipment in all office locations and ensure proper maintenance… Show more ● Purchase large chemical and equipment orders and coordinate their shipments to one of 7 warehouse locations across the midwest.● Establish 1-2 new branch locations each year by obtaining permits, licenses, vehicles, office space and hiring technicians and other support staff as well as assist in the sales training to drive an increase in recurring accounts.● Oversee the fleet of up to 15 vehicles and necessary equipment in all office locations and ensure proper maintenance, cleanliness and equipment was present to fulfill all duties. Show less

● Support field technicians, sales teams, and customers, by servicing homes and establishing pest barriers in a safe and environmentally responsible manner.● Create operating practices for technicians and office staff in an effort to standardize timeframes and provide continuity amongst the staff and office locations.● Initiate new office locations, across 4 states, in order to support a growing direct sales organization and expand market coverage.