I am the Founder of HIDEN, CEO of Big Theory Creative, and CXO at Direct Meds, where I design, develop, and deploy strategies to enhance the overall customer experience across every touchpoint. I specialize in aligning cross-functional teams, leveraging data insights, and innovating customer interactions to create seamless, engaging, and memorable brand experiences.With a deep understanding of design, marketing, and customer journeys, I design and implement strategies that drive sales and retention while improving key metrics like NPS, customer lifetime value, and satisfaction scores. My expertise extends to optimizing touchpoints across marketing, sales, product, and support teams, ensuring consistent and exceptional service delivery.I bring a unique blend of creativity, strategy, and technical expertise to every project. My skills in design, branding, video & film, front-end development, marketing funnels and marketing performance are complemented by a proven ability to build memorable marketing campaigns, lead teams, guide technical innovation, and develop customer-centric strategies that resonate on a global scale.For years, my designs and strategies have set industry benchmarks, driving billions in sales worldwide and earning recognition for their effectiveness. I excel at rich vivid design, fostering collaboration, implementing scalable systems, and ensuring that every initiative contributes to measurable growth and success.