Bronte Wilson Email & Phone Number

United Kingdom

London, England, United Kingdom

Auckland, New Zealand

Key responsibilities include performing Assurance reviews to objectively assess risk and controls within the business and champion best practice by recommending remedial and improvement actions to management. Additionally perform customer onboarding monitoring and reporting to ensure compliance with current legislation and company policy.• Working effectively and collaboratively with key stakeholders including frontline staff, business leaders and executive management• Complete customer onboarding monitoring and reporting (including quarterly reports to senior management)• Perform targeted assurance reviews across the business in accordance with the Risk Assurance Methodology• Review operational processes to confirm that risks and controls are designed and operating effectively• Provide innovative, timely and insightful reporting that stimulates meaningful change• Assist the Senior Risk & Compliance Assurance Manager plan and execute the yearly Assurance Plan

Auckland, New Zealand

Customer Outcomes • Having expert knowledge/understanding of AML to comply with current policy/regulations • Identify and request all information required to onboard new customers/entities efficiently• Review existing customers and bring up to compliance when required with as much ease as possible to our customer• Build strong relationships with other staff members to maintain smooth operations through the whole process• In depth knowledge of Biometrics portal and policy - ensuring staying up to date with emerging risks • Escalate anything that appears unusual or irregular to risk and compliance for further review before proceeding • Manage own work-flow to ensure productivity and meeting of teams daily deadlines• Ensure accuracy in all transactions and documentation • Accurate filling of any relevant/useful information for future reference• Apply for exemptions when unable to meet policy and deemed as a last resort • Generate monthly hindsighting reports when required• Work with risk and compliance to align processes, including assisting with identifying and implementing process improvement

Auckland, New Zealand

• Coordinate execution of loan documentation in line with credit approval Liaising with Brokers on current and past deals• Working alongside Relationship Managers to ensure all broker and clients needs/ expectations are meet• Accurate data collection, ensuring all information is appropriately loaded and filed• Assist with customer enquiry via phone or email in a reasonable timeframe• Help achieve all compliance requirements• Administration of loan variations and security releases• Achieve accuracy in all transactions and documentation• Assist with sales and referrals from inbound calls• Preparation of relationship data on existing customers and prospects includingaccurate identification of group exposure• Management of general customer transactional requirements

London, England, United Kingdom

Having worked at SCOR for a year I was recruited to join the HR team in London. Key responsibilities included:• Filing and record keeping of Employee and Company information• Assisting with the update of all HR systems (some including FIM, Peoplesoft, Calendars,Whiteboard, Intranet)• Manage the London HR Mailbox and distribute emails where needed• Assist with the recruitment process as required (draft contracts, offer letters,welcome emails)• Assist with onboarding/leaver process (background checks, joiner and leaver checklists, new joiner pack)• Help arrange HR initiated events and projects (Including meeting rooms, equipment, goodies, schedules, correspondence)• Point of contact for Concur travel platform with the HR team (reports, expenses, travel bookings, providing trainings for new staff as required)• Exporting data from system to create reports as required (Corporate Social Responsibility, Everbridge and FIM comparisons, Audit information etc)• HR invoice processing; ensure they are correct and submit for approval via Aribia or Branch forms• Respond to or redirect queries from employees to the correct person within the team• Assist with the logistics of training sessions as and when needed (meeting trainer, attendance lists, materials, equipment, setting up rooms, catering)• Create reference letters for employees and any other administration tasks required• Fire Marshal and trained to use the onsite AED (defibrillator)• Help maintain GDPR regulations by removing any outdated data

London, England, United Kingdom

• Welcoming and assisting company clients• Answering emails and phone for a range of queries• Organise and book all travel arrangements for staff members• Travel administration and reporting (Concur platform) - Generate monthly expense reports - Troubleshoot any issues arising - Create new reports for data required by department managers - Create manual profiles and update existing ones• Arrange and present training sessions for new starters (Concur Platform)• Load and submit expense reports on behalf of other staff members• Arrange international video conferences via polycom booking system• Check and load invoices to Aribia finance system• Review and amend policies• Monitor card security software for staff passes (including issuing new passes)• Keep record of building maintenance needing to be completed and pass informationto facility’s manager• Assist other teams within the company when required

Ashburton, Canterbury, New Zealand

Having worked at Regent Cinema through high school I went back to take on the role of Duty Manager alongside my role at Heartland Bank in 2013 eventually leading into me taking up the full time manager position in 2016. Key responsibilities included:• Manage a team of between 13-17 people• Open and close cinema as required• Data input into Cash Manager system• Projection - Run all scheduled movies on time• Generate growth within the business - Target community groups for fundraisers - Create events to generate interest in the sell out - Targeted advertising• Recommend/implement changes to existing business processes• Operating National I ticket bookings phone (after hours service)• Drafting of staff contracts, interviewing and hiring of employees• Implement and carry out quarterly staff review process• Load / Review all staff wages using the system ACE Payroll• Day to Day running of business - Staff Rostering and leave applications - Liaising with reps, stock control / rotation - Health and Safety requirements - Debtor invoicing, Creditor reconciliation - Quality Reporting and assessment for reoccurring errors• Balance / analyse tills and ticket sales• Update Procedure manuals

Ashburton, Canterbury, New Zealand

Started at Heartland in a Customer Service Officer role and was seconded to a Business Assistant role which led to a promotion to Sales and Service Consultant. Key responsibilities included:• Strengthen relationships with existing clients to retain and grow business portfolio• Manage client portfolio of medium value customers• Process Car and Personal loan applications for the South Island into our lendingdatabase• Prepare credit submissions for residential loans to go to the credit team• Open new Trust/complex retail accounts for branch• Open and close Branch when required• Follow up leads given by front line customers service officers• Help build the foundations and job description of the new position• Assisting/supporting Relationship managers and Branch manager• Complete all Anti Money Laundering requirements for all entities • Organise Loan drawdowns and overseas transfers when required• Draw up draft loan contracts for house purchases• Set up internet banking and assist with any questions

Ashburton, Canterbury, New Zealand